Frequently Asked Questions: Televisions
RoomMate IPTVs and Wall-Mounted TVs:
Why can't I hear any audio coming from my TV?
BedMate TVs:
Why is my BedMate TV turning on and off on its own?
General TV Questions:
What can I use to safely clean the TVs?
Do HCI TVs come standard with a remote?
What is wrong with my remote? It is not working.
Do HCI TVs work with digital pillow speakers?
What is the difference between healthcare-grade and non healthcare-grade TVs?
Why can't I hear any audio coming from my TV?
The default factory setting for HCI TVs is Pillow Speaker. The other options are "Both" (meaning pillow speaker and TV speakers) or "TV". These settings can be changed by pressing the VOL+ and VOL- keys on the TV's front button keypad at the same time.
Why is my BedMate TV turning on and off on its own?
It may be one of two issues: (a) the cable run may be too long or (b) you may be using the wrong type of cable.
What can I use to safely clean the TVs?
For cleaning your HCI RoomMate televisions we recommend using a product called Viraguard. This can be purchased online through www.veridien.com. When cleaning your televisions it is very important to follow a few instructions for your own safety and that of television.
First always unplug the television before cleaning.
Second, never spray the product directly onto the television, spray product onto clean cloth then wipe down television.
Third, allow television time to fully dry before plugging it back in. Viraguard is alcohol based and dries very quickly.
Do HCI TVs come standard with a remote?
Yes, one remote comes free with each TV if specified.
What is wrong with my remote? It is not working.
(a) The TV may be on the wrong Bed 1/ Bed 2 function. To resolve, use the remote and hold down the power button for 5 seconds.
(b) The IR may be disabled. To resolve, hold the volume down and power button simultaneously on the TV for 5 seconds. When released, the IT will be enabled or disabled.
Do HCI TVs work with digital pillow speakers?
Yes, HCI TVs work with virtually any pillow speaker.
What is the difference between healthcare-grade and non healthcare-grade TVs?
There are many differences between a hospital-grade TV and standard consumer set. Primarily, all hospital-grade TVs are compatible with pillow speakers. There are many other UL requirements that classify a television hospital-grade.