Patient satisfaction has never been more important in the history of healthcare than it is today. In fact, hospitals, health systems and clinics alike are looking at ways to improve patient satisfaction levels by proactively engaging in initiatives that have a track record to do so.
One of the key ways that healthcare organizations are achieving this is by putting a higher importance on: delivery-of-care influences (educating staff and physicians in behavior with patients).
As a physician or health care provider, questions that must be thought through include:
- Are doctors and nurses approachable?
- Did the patient feel he or she was given appropriate time and attention with care team?
- Are procedures and medical conditions adequately explained?
- Did the patient feel comfortable?
And while it’s important to build these thought processes and questions into the delivery of care, it’s also important to ensure that the patient has an outlet for expressing satisfaction or otherwise. After all, your reimbursement for that patient might be impacted!
Which is where companies like HCI come in.
HCI TV’s interactive patient care solutions build patient satisfaction into the technology, into the fabric of the programs that their touch screen TVs and mobile devices run on.
Completing a survey is as easy as the swipe of a screen or a click of a keyboard. What’s more, when a patient does not have an experience that meets his or her expectations, the same technology makes it possible for the care team to all receive feedback and begin evaluating to consider if the feedback given is appropriate and what to do to help the patient or patients in similar places in the future.
This automatically generated information feeds into a cycle of care that can, if implemented correctly, help to improve outcomes, reduce costs and mitigate some of the biggest pains the healthcare industry faces today.
Let HCI guide your organization on how to engage your patient and how to keep the satisfaction levels in your care high.