In most instances, the first point of contact a patient has is a nurse. Nurses are held accountable for a lasting first impression and could be the reason a patient leaves the facility satisfied. Nurses play a vital role in keeping a patient satisfied. This often entails both clinical and non-clinical task. With the many requests, the nursing staff receives they need to be able to delegate. Delegation is key, but what if they don’t have the extra staff to support this?
One of the key pillars to HCI’s MediaCare solution is our Service Request App. With this app, the patient will be able to make a non-clinical request from their TV. Once the request is made a message will be sent to the appropriate department to fulfill the request.
To give you an example, if a patient is wanting the temperature in their room changed they can make this request via the TV and not page a nurse. The department assigned for this request will be notified through a message and be able to deliver it to the patient’s room in a timely manner. This will save the nursing staff time and allow the focus to be on providing clinical care to those who need it.
Some of our past facilities have used the app in the following cases:
- Discharge items (fill a prescription, wheelchair needed)
- Faith & Family (request a chaplain, call family member)
- Food & Drink (water or snack needed)
- Hospitality (pillow/blanket needed, room temperature change)
The customization for this app is endless and can be created to fit your facility’s needs. Experience first-hand for yourself what this app can do for your staff and patients by requesting a demo now!