The Link Between Patient Communication and Satisfaction
Quality of care at a healthcare facility can be divided into two categories; patient outcomes and patient satisfaction. With patient satisfaction being a crucial factor in attaining higher HCHAPS scores, facilities are making methods for better patient communication and collaboration with the Care Team a top priority for patient-centered care. The World Health Organization defines quality care as “the extent to which health care services provided to individuals and patient populations improve desired health outcomes. In order to achieve this, health care must be safe, effective, timely, efficient, equitable and people-centered.” The HCI Interactive Patient Care platform helps providers achieve each of these goals.
Tools for Better Patient Communication
One way to support patient communication and satisfaction is by keeping them involved and aligned with their treatment plan. Healthcare facilities can realize significant improvement in patient satisfaction with the use of interactive whiteboards as a communication tool. The Care Team can keep track of a patient’s pain levels, treatment plan, the goal for the day and anticipated discharge date. The HCI patient whiteboard opens a new world of patient and Care Team communication, and includes video apps for telehealth, family updates and social connection. Provide a Patient Portal for onboarding, with welcome videos, patient rights links, way finding, and links for Internet access for streaming and gaming.
An Integrated Loop of Patient Care
Clinicians and Care Team members experience better, more accurate collaboration with an Interactive Patient Care platform. Using the Interactive Unit Whiteboard at a central Nurse’s Station, a groups of patients or beds can be monitored at one time, with displayed alerts, elapsed alert times and the percentage of educational content completed by each patient. The Interactive Hall Whiteboard shows room status, restrictions and protocols, next and last round, and illuminates when an alert is triggered. The Interactive Patient Whiteboard displays all vital patient information from the EHR in real time. Compliance for completing patient rounding data increases dramatically with touchscreen rounding. Administrators and CNOs have access to detailed reporting on patient activities for better allocation of equipment and supplies, scheduling and quality initiatives.
Create a Competitive Advantage
Interactive digital displays on the whiteboards pull from your existing systems: EHR, ADT, Nurse Call, PAC, EVS, RTLS and more – and display scheduling, patient rounding updates, care team information, medications, room status and more. Dry erase boards can’t automatically compile and display this information. By adding an Interactive Patient Care solution to your integrated healthcare systems, providers can focus on improving communication between clinicians, patient and family members, while positively affecting quality, safety, and satisfaction. For a competitive advantage, using integrated digital devices for patient communication will differentiate your hospital and set a standard in your community for high quality care.
Request a virtual demo personalized to your facility’s processes and see how an Interactive Patient Care solution supports your goals for better patient communication and outcomes.