It is a well-known fact that patient engagement leads to better patient experiences. Patient engagement can include providing educational material, entertainment, and general information. There are many methods for delivering such information, some of which include the use of technology like smart TVs, interactive patient care systems, etc. And, with the heightened awareness of HCAHPS scores affecting reimbursements, it’s more important than ever to keep patients as happy and healthy as possible.
With the advent of Smart TVs, delivering such information is easy. Smart TVs, like HCI’s Android-powered RoomMate television, don’t necessarily need a network connection to be “smart”. A great deal of information can be stored inside the TV. For example, from the TV home screen, patients can click the Hospital Welcome icon to play a welcome video or click the Info icon to display general hospital information.
Patients also have the ability to see who their doctors, nurses and other hospital staff are right from their TV display. This is especially important when patients see many care providers throughout their hospital stay. By connecting the faces with names and how those providers play a part in their care, patients and families can feel more engaged and in tune with their care plans.
Patient education can also be stored inside the television and played on demand. Patients simply click the EDU icon on their Android-powered TV to view a list of educational content available. Doing so eliminates the need for TV carts on wheels or DVDs with DVD players. Patients receive the information and educational content when they are ready and can repeat the content as necessary. Patients stay engaged through learning, which can help reduce readmissions. By offering content at the patient’s fingertips, the nursing staff can spend less time looking for educational DVDs and carts and more time on clinical tasks.
There are many ways to keep patients engaged with technology, including smart TVs that are smart without the need for a network connection. Learn about the RoomMate today!