No Network Required
Network dependency no longer has to shackle your facility to DVR carts and stands. HCI offers a unique interactive technology to allow healthcare providers to engage patients, even using TVs without a network. It’s a well-known fact that patient engagement leads to better patient experiences. Patient engagement can include providing educational material, entertainment, and general information. There are many methods for delivering such information, some of which include the use of technology like interactive patient care systems and digital whiteboards and smart TVs. With the heightened awareness of HCAHPS scores affecting reimbursements, it’s more important than ever to keep patients as happy and healthy as possible to increase referrals and satisfaction ratings.
With the advent of digital whiteboards and smart TVs, delivering educational content and entertainment is easy. For example, smart TVs, like HCI’s Android-powered RoomMate television, don’t necessarily need a network connection to be “smart”. A great deal of information can be stored inside the TV without relying on a network. For example, from the TV Home screen, patients can click the branded hospital “Welcome” icon to play a welcome video or click the “Info” icon to display general hospital information.
Who’s on the Team?
Patients also have the ability to see who their doctors, nurses and other hospital staff are on their Interactive Patient Whiteboard, and on their in-room TV. This is especially important when patients see many care providers throughout their hospital stay. By connecting the faces with names and how those providers play a part in their care, patients and families can feel more engaged and in tune with their care plans, and parents or other loved ones can feel assured knowing who the Care Team is, with photo ID and title. RTLS systems in the facility track and record who’s in the room, and who was last in the room, with rounding notes captured to the patient’s EHR.
Push Education to the TV
Patient education can also be stored inside the television and played on demand. Patients simply click the EDU icon on their Android-powered TV to view a list of educational content available. Educational content can be pushed to a patient TV through the Interactive Unit Whiteboard, in place at the Nurse’s Station, or from the Interactive Patient Whiteboard. Doing so eliminates the need for TV carts on wheels or DVDs with DVD players. Patients receive the information and educational content when they’re ready and can repeat the content as necessary, or search for relevant content on their own. Patients stay engaged through learning, which can help reduce readmissions. From the Interactive Unit Whiteboard, educational assignment reminders can be pushed to the patient TV and Interactive Patient Whiteboard. By offering content at the patient’s fingertips, the nursing staff can spend less time looking for educational DVDs and carts and more time on clinical tasks, which cuts down on clinical burnout and task saturation.
There are many ways to keep patients engaged with technology, including Interactive Whiteboards, and smart TVs that are smart without the need for a network connection. A brief online or in person demo can show you the power of patient engagement with HCI.