No Network Required
Network dependency no longer has to shackle your facility to DVR carts and stands. HCI offers MediaCare, a unique interactive technology to allow healthcare providers to engage patients, even using TVs without a network. Our solution for engaging patients in shared decision-making and communication lead to overall better recovery. It’s a well-known fact that patient engagement leads to better patient experiences. Patient engagement can include providing educational material, entertainment, and general information. There are many methods for delivering such information, some of which include the use of technology like interactive patient care systems, digital whiteboards and smart TVs. With the heightened awareness of HCAHPS scores affecting reimbursements, it’s more important than ever to keep patients as happy and informed as possible to increase referrals and satisfaction ratings.
With the advent of digital whiteboards and smart TVs, delivering educational content and entertainment is easy. For example, smart TVs, like HCI’s BedMate Tablet TVs, don’t necessarily need a network connection to be “smart”. A great deal of information can be stored inside the TV without relying on a network. For example, from the TV Home screen, patients can click the branded hospital “Welcome” icon to play a welcome video or click the hospital logo or image icon to display general hospital information.
Who’s on the Team?
With MediaCare, patients have the ability to see who their doctors, nurses and other hospital staff are on their Interactive Patient Whiteboard, and on their in-room TV. This is especially important when patients see many care providers throughout their hospital stay. By connecting the faces with names and how those providers play a part in their care, patients and families can feel more engaged and in tune with their care plans, and parents or other loved ones can feel assured knowing who the Care Team is, with photo ID and title. RTLS systems in the facility track and record who’s in the room, and who was last in the room, with rounding notes captured to the patient’s EHR. A Visitor Log is created for the patient’s history of care.
Push Education to the TV
Patient education can also be stored inside the television and played on demand. Patients simply click the MyCare icon on their TV to view a list of educational content available. Educational content can be pushed to a patient TV through the Interactive Unit Whiteboard, in place at the Nurse’s Station, or from the Interactive Patient Whiteboard. Doing so eliminates the need for TV carts on wheels or DVD players. Patients receive the educational content on their in-room TV or whiteboard when they’re ready and can repeat the content as necessary, or search for relevant content on their own – no network needed.
From the Interactive Unit Whiteboard, educational assignment reminders can be pushed to the patient TV and Interactive Patient Whiteboard. By offering content at the patient’s fingertips, the nursing staff can spend less time looking for DVDs and carts and more time on clinical tasks, which cuts down on clinical burnout and task saturation.