Expectations for a Hospital Stay
Patient expectations are an important consideration when a patient is admitted to a hospital. Incoming patients may have specific ideas about what they will encounter or how their stay will progress, based on prior experience, what they hear from others or anxieties about what they’ll encounter. Patient satisfaction is wrapped up with patient expectations, and satisfaction has a very real quantitative value, based on HCAHPS and other satisfaction regulatory mandates. Medicare now collects patient satisfaction data and cuts reimbursements for facilities performing poorly. Healthcare providers using interactive tools to encourage patients to be more involved in their care should find they can reduce readmissions, which is another factor affecting reimbursements.
By providing access to integrated, interactive devices and apps, providers can help to alleviate concerns patients may have about their stay and help them feel empowered.
A number of factors are pushing interactive systems to the forefront of hospital care standards, based on changing patient expectations.
One step in helping to set positive expectations and onboard a patient so they’ll have an understanding of how their care will be administered is to provide a Welcome Video and a Patient Portal with information about their Care Team, medications and what role they can play in their care.
Interactive Patient Care Across the Enterprise Creates a Collaborative Environment
Offering patients a range of interactive tools and apps that allow them to actively participate in their care and making entertainment options available for diversion are powerful tools in setting patient expectations. In addition, Care Teams can establish deeper, more meaningful patient relationships by using these devices to automatically update information during rounds that patients can view on demand. Interactive, touch-enabled whiteboards in a patient’s room, at the Nurses’ Station and as hall signage create a collaborative network of data so that both patients and Care Teams are on the same page, with fewer errors and up-to-the-minute patient information. That can help increase referrals and community standing.
Entertainment and Personal Options Support Positive Patient Expectations
More Than a TV
The bedside or mounted in-room patient TV can be much more than just a television, offering the opportunity for patients to stay connected with their life outside the hospital and with social networks that keep them in touch with loved ones and friends. That can go a long way toward high HCAHPS and quality survey scoring.
Among regular entertainment options that typically include a wide range of television shows and movies, hospitals moving toward an integrated, enterprise-wide interactive patient care solution not only improve the patient’s experience but also provide better health literacy with comprehensive educational content and more:
- Internet access
- Order meals, right from the bedside based on dietary guidelines
- Communicate with nurses and clinicians via video
- “Push” messaging and surveys
- Search medications to understand side effects and warnings
- Review Daily Schedules, therapies and Discharge Plans
Hospitals moving toward an interactive patient care solution not only improve the patient’s experience but also reduce readmissions and add to patient and family satisfaction. HCI has fully customizable solutions that fit any healthcare facility.
Schedule a virtual demo to see for yourself how HCI is supports providers to meet patient expectations in hospital care today.