The responsibilities and demands hospital staff members encounter daily are growing both in quantity of tasks and level of importance. As a result of constant juggling and extinguishing of daily issues, measurement and evaluation of the overall experience do not receive the attention it deserves. By not having a daily grasp on patient sentiment, facilities are unable to discover areas where improvement is needed and implement promptly. This delayed response has a negative impact on reimbursement dollars. If the facility truly wants to improve the overall patient experience and improve the health of the patients, they need to take steps to align themselves with the correct tools.
HCI has heard the demands and has taken our interactive patient care system, MediaCARE, one step further by creating a Dashboard module that tracks and reports the entire patient education and entertainment experience. By providing your facility the ability to see real-time results, you will be able to monitor your patients more closely, consistently improving your quality of service while simultaneously cutting costs and improving patient satisfaction.
Included in the MediaCARE Dashboard is data from our Service Request app, part of the MediaCARE App Suite and a core feature of our system. The Service Request App allows patients to request non-clinical items such as a blanket to be delivered to their room. This Dashboard will allow hospitals to track all Service Items requested along with staff response time. Our Education Dashboard shows which educational content was prescribed to the patient and whether or not it was viewed. This will help you measure how well you are educating your patients and if the patients are participating in the improvement of their health.
This is just a few of the Dashboards that HCI has to offer. These Dashboards will enable hospital staff to make positive changes in real time. This added feature to MediaCARE system can surpass every healthcare facility’s expectations. The product will pay for itself by lowering readmissions and increase overall patient satisfaction.