Our goal is to help hospitals reduce service recovery times by making sure a clear line of communication is always kept open between patients, care providers, and service professionals.
When patients use MediaCARE to request any service such as room cleaning, these requests are routed directly to the correct department, bypassing the need for a clinician to get involved in the process.
This eliminates non-clinical tasks for the clinician, reduces the workload for the nursing staff, and speeds up the delivery of hospital services.
- Service benchmarks can be established and measured
- Exceptional staff performance can be recognized and rewarded
- Areas for improvement can be addressed immediately
- The ability for hospital leadership to measure and manage turnaround time provided by the MediaCARE
Service Request feature helps identify specific areas that can benefit from operational improvement.
Your HCI account management team will help you leverage the full capabilities of Service Request to measure and manage the functions that matter most and will deliver the most immediate positive impact. To see this app in action sign up for a live demo now!