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Messaging Patients Saves Clinical Time

A nurse’s job is stressful, having so many clinical and non clinical responsibilities. It’s often difficult for them to get everything done while keeping their patients satisfied with their overall experience. It’s helpful for Nurses and clinicians to spend time instant messaging patients, because it’s an option that can save them steps and time.

The HCI IPC solution offers a better patient experience, with opportunities for higher patient satisfaction.
Instant Messaging Patients is a win-win for patients, staff and families.
Messaging Apps with MediaCare, the HCI smart integration platform, lets Nurses and staff send instant messages from a central whiteboard or tablet at a Unit Desk to one room or a group of rooms. IM notes are a secure, controlled way to instantly communicate. Patients can IM their Care Team via their TV, smartphone, or using the Patient Whiteboard.

Efficiency has become vital to a hospital’s viability, and communication among Care Team staff helps reduce communication errors. Often, Nurses are playing a very expensive game of phone tag. They may be using their limited time trying to collaborate on a patient’s treatment. They’re also juggling daily rounds and administering care. At the same time, they’re trying to manage a patient’s discharge as efficiently as possible. As hospitals find new technologies to make workflows efficient, there will always be challenges along the way.

Push messaging allows providers to send treatment reminders, prescribe educational content and offer marketing messages through MediaCare.

Messaging patients is one part of a focus on consistent, quality care. The Messaging App sends messages to patients through their phone, in-room digital TV or Patient Whiteboard. By reducing the time Nurses need to spend on non clinical tasks, you help reduce burnout and task saturation. Messages can be pushed even if the television is off. The Messaging App will turn the device on and display the message as a scrolling ticker or static field. In the case of detailed treatment plans, like chemotherapy or infusion, sending reminders and updates help adherence.

Push Education

Clinical staff and Nurses can assign, change, and monitor educational content assigned to patients directly from the Nurses’ Station. They can view the percentage of content the patient has completed, choose new content to watch or push more content to the patient. They can also send reminders to view assigned content. That ensures the patient is an active participant in understanding their condition, treatment, and discharge or transition information.

Patient education from HCI supports better health literacy before a patient leaves care, and avoid risky behaviors that could result in readmission.

Instant messaging:

  • Acquires real time patient feedback on any issue at any time, providing opportunities for service recovery through surveys.
  • Sends follow up reminders for medications, appointments and educational content assignments in real time.
  • Allows Nurses to send messages to patients from the Unit Whiteboard at the Central Nurses’ Station by simply touching the room number or patient name. They can also use the Nurse Call Companion app to initiate a video call with patients.
  • Offers better accessibility for patients with comprehension or hearing challenges.
HCI hospital whiteboards, m patient TVs and patient tablets can be used to push patient education and quality or service surveys to patients to measure and monitor patient satisfaction.

Time savings using the HCI Messaging App means better patient and clinician interaction, and contributes to increased patient satisfaction. That adds up to improved HCAHPS scores to secure CMS and other reimbursements. Messaging patients with instant messaging apps and features reduces the time Care Teams spend on communicating information to patients, and improves patient relationships with their caregivers.

Learn how smart integration solutions can help you transform the way you deliver quality patient care.