Messaging Patients Saves Clinical Time

A nurse’s job is stressful, having so many clinical and non-clinical responsibilities. It’s often difficult for them to get everything accomplished while keeping their patients satisfied with their overall experience. It can be difficult for Nurses and clinicians to spend time messaging patients, but it’s an option that can save them steps and time in the long run.

The HCI IPC solution offers a better patient experience, with opportunities for higher patient satisfaction.
Instant Messaging Patients is a win-win for patients, staff and families.
HCI offers a Messaging App within MediaCare, our enterprise-wide integration platform, that allows Nurses and staff to send instant messages from a central whiteboard or tablet at a Unit Desk to one room, a group of rooms or a wing, and do so in a secure, controlled environment via the patient’s tv or using the Interactive Patient Whiteboard.

Efficiency has become essential to a hospital’s viability, and communication and collaboration among Care Team staff is at the forefront of the patient experience. Nurses are constantly playing a very expensive game of phone tag. They may be using their limited time trying to collaborate on a patient’s treatment, or attempting to facilitate a patient’s discharge as efficiently as possible. Even as time progresses and hospitals procure new technology to make tasks more efficient, there will always be challenges along the way.

Push messaging allows providers to send treatment reminders, prescribe educational content and offer marketing messages through MediaCare.

Messaging patients is part of our Interactive Patient Care solutions set for a focus on consistent, quality care. The Messaging App messages patients through the in-room interactive TV or Interactive Patient Whiteboard to reduce the time Nurses need to spend on nonclinical tasks, and helps reduce burnout and task saturation. When sending a message to the interactive TV in a patient’s room, messages can be pushed even if the television is off; the Messaging App will turn the device on and display the message as a scrolling ticker or static field.

Push Education

Clinical staff and Nurses can assign, change, and monitor educational content assigned to patients directly from the Nurses’ Station. They can view the percentage of educational content the patient has completed, choose new content to watch and push that to the patient. They can send reminders to view existing assigned content to ensure the patient is an active participant in understanding their condition, treatment, and discharge transition information.

Patient education from HCI supports better health literacy before a patient leaves care, and avoid risky behaviors that could result in readmission.

This app, part of a comprehensive CareApp platform:

  • Acquires real-time patient feedback on any issue at any time, providing opportunities for service recovery through survey instruments.
  • Sends follow-up reminders for medications, appointments and educational content assignments to the patient in real time via the patient whiteboard or bedside TV.
  • Allows Nurses to send messages to patients from the Unit Whiteboard at the Central Nurses’ Station by simply touching the room number or patient name. They can also use this app, the Nurse Call Companion, to initiate a video call with patients.
HCI hospital whiteboards, m patient TVs and patient tablets can be used to push patient education and quality or service surveys to patients to measure and monitor patient satisfaction.

Time savings using the HCI Messaging App supports meaningful patient and clinician interaction and can contribute to increased patient satisfaction, which can improve your HCAHPS scores to secure CMS and other reimbursements. Messaging patients with HCI push messaging apps and features reduces the time the Care Team and Nurses must spend on communicating information to patients without sacrificing care quality.

Schedule a virtual demo and see how our powerful Interactive Patient Care solutions can help you transform the way you deliver quality patient care.