Messaging Patients Supports Patient Communication and Staff Collaboration

HCI interactive electronic whiteboards support nursing staff by automating a range of rounding and care tasks.

A nurse’s job is stressful, having so many clinical and non-clinical responsibilities. It’s often difficult for them to get everything accomplished while keeping their patients well-educated and (most importantly) satisfied with their overall experience and care. It can be difficult for Nurses and clinicians to spend time messaging patients, which is an option that can save them steps ands time in the long run.

Efficiency has become essential to a hospital’s viability, and communication and collaboration among Care Team staff is at the forefront of hospital protocol. Nurses are constantly playing an often very expensive game of phone tag in terms of their limited time trying to collaborate on a patient’s treatment or attempting to facilitate a patient’s discharge as efficiently as possible. Even as time progresses and hospitals procure new technology to make tasks more efficient, there will always be challenges along the way.

HCI offers a Messaging App within MediaCare, our enterprise-wide integration platform, that allows Nurses and staff to send instant messages from a central whiteboard or tablet at a Unit Desk to one room, a group of rooms or a wing, and do so in a secure, controlled environment via the patient’s tv or using the Interactive Patient Whiteboard.

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Instant Messaging Patients is a win-win for patients, staff and families.

Messaging patients is part of our Interactive Patient Care solutions set for a focus on consistent, quality care. The Messaging App messages patients through the in-room interactive TV or Interactive Patient Whiteboard to reduce the time Nurses need to spend on nonclinical tasks, and helps reduce burnout and task saturation. When sending a message to the interactive TV in a patient’s room, messages can be pushed even if the television is off; the Messaging App will turn the device on and display the message. This app, part of a comprehensive CareApp platform:

  • Acquires real-time patient feedback on any issue at any time, providing opportunities for service recovery.
  • Sends follow-up reminders for medications, appointments and educational content assignments to the patient in real time.
  • Reduces the time the Care Team and Nurses must spend on communicating information to patients without sacrificing care quality.

Schedule a brief, personalized virtual or in-person demo and see how our powerful Interactive Patient Care solutions can help you transform the way you deliver quality patient care.

Time savings using the HCI Messaging App supports meaningful patient and clinician interaction and can contribute to increased patient satisfaction, which can improve your HCAHPS scores to secure CMS and other reimbursements.

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