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Messaging Patients Saves Clinical Time
A nurse’s job is stressful, having so many clinical and non clinical responsibilities. It’s often difficult for them to get everything done while keeping their patients satisfied with their overall experience. It’s helpful for Nurses and clinicians to spend time instant messaging patients, because it’s an option that can save them steps and time.
Efficiency has become vital to a hospital’s viability, and communication among Care Team staff helps reduce communication errors. Often, Nurses are playing a very expensive game of phone tag. They may be using their limited time trying to collaborate on a patient’s treatment. They’re also juggling daily rounds and administering care. At the same time, they’re trying to manage a patient’s discharge as efficiently as possible. As hospitals find new technologies to make workflows efficient, there will always be challenges along the way.
Messaging patients is one part of a focus on consistent, quality care. The Messaging App sends messages to patients through their phone, in-room digital TV or Patient Whiteboard. By reducing the time Nurses need to spend on non clinical tasks, you help reduce burnout and task saturation. Messages can be pushed even if the television is off. The Messaging App will turn the device on and display the message as a scrolling ticker or static field. In the case of detailed treatment plans, like chemotherapy or infusion, sending reminders and updates help adherence.
Clinical staff and Nurses can assign, change, and monitor educational content assigned to patients directly from the Nurses’ Station. They can view the percentage of content the patient has completed, choose new content to watch or push more content to the patient. They can also send reminders to view assigned content. That ensures the patient is an active participant in understanding their condition, treatment, and discharge or transition information.
- Acquires real time patient feedback on any issue at any time, providing opportunities for service recovery through surveys.
- Sends follow up reminders for medications, appointments and educational content assignments in real time.
- Allows Nurses to send messages to patients from the Unit Whiteboard at the Central Nurses’ Station by simply touching the room number or patient name. They can also use the Nurse Call Companion app to initiate a video call with patients.
- Offers better accessibility for patients with comprehension or hearing challenges.
Time savings using the HCI Messaging App means better patient and clinician interaction, and contributes to increased patient satisfaction. That adds up to improved HCAHPS scores to secure CMS and other reimbursements. Messaging patients with instant messaging apps and features reduces the time Care Teams spend on communicating information to patients, and improves patient relationships with their caregivers.