Patient Satisfaction with Choice and Control
Integrating HCI’s MediaCare enterprise-wide integration platform can help your facility do that and more. For higher patient satisfaction and more efficient workflow planning, the integration of HCI Digital Whiteboards with interactive television gives patients opportunities for entertainment and better health literacy with prescribed patient education. Providers are “encouraged to regularly monitor healthcare quality and accordingly initiate service delivery improvements to maintain high levels of patient satisfaction.”1
A primary focus for healthcare facilities is patient satisfaction and engagement. Helping patients feel comfortable and more at home can be a daunting task for any hospital, but a task that has proven to be worth the investment. The patient television is an undervalued piece of this puzzle. Often restricted to bed, patients spend much of their time sleeping or watching television. Why not use the TV as a teaching device, marketing vehicle or source of entertainment? To stay ahead, facilities need to offer more than just cable TV.
In a recent case study at a 220-bed hospital in Florida, we analyzed patient App usage. Over a 90-day period, patients viewed the Netflix app over 7,900 times, selected movies over 9,000 times, and watched 4,000 patient education videos. By implementing MediaCare, the hospital showed a dramatic increase in their HCAHPS scores, which secured CMS and other reimbursements and led to more referrals.
MediaCare, built into the HCI Interactive Patient Care platform, is a cost-effective, scalable patient engagement solution for patient satisfaction. MediaCare is an enterprise suite of purpose-built Android apps that provide patient education, self-service fulfillment, movies, music, relaxation, and more. Through extensive research and real-world experience, we’ve built a solution that allows healthcare providers to craft a robust, configurable, and flexible solution to meet ever-changing needs. MediaCare is managed over existing facility systems from a single data center or IT department, with simple and intuitive television and digital whiteboard control at the device level using a capacitive touch screen. That includes aggregating data from the EHR, RTLS, Nurse Call, PAC, EVS, Dietary, LDAP and other existing systems to align communication and provide patients a better experience.
In addition to apps for patient engagement, MediaCare also leverages the capabilities of Push Messaging and context information geared specifically for individual patients. Push Messaging allows clinicians to send information and notifications to patients, send prescribed educational content, and send reminders to complete educational content. Context information offers patient suggestions, alerts and suggests shortcuts to content based on their interests. Videoconferencing options extend the opportunities for patients to stay connected and reduces caregiver task saturation by automating nonclinical requests, including bedside meal ordering and pharmacy fulfillment. That all adds up to grater patient satisfaction.
With HCI Interactive Patient Care solutions and MediaCare, you open the door to a vast selection of third-party apps. Just like your cell phone, you can download almost any app to our solution. You can provide the patient with access to the applications right from the television in their hospital bed, including:
- Internet browsing and videoconferencing
- Streaming movie and television services like Netflix and Hulu
- Apps for streaming games and connecting gaming consoles
- Social media platforms
- Email and messaging
- Podcasts and relaxation content
MediaCare is a complete solution for patient care to give providers a versatile and intuitive platform for patient engagement, education and entertainment.
We welcome a discovery conversation to help you determine the integration and devices that work best for your patients. Schedule a customized virtual or in-person demo and let’s get started!
1 Naidu A. Factors affecting patient satisfaction and healthcare quality. Int J Health Care Qual Assur. 2009;22(4):366-81. doi: 10.1108/09526860910964834. PMID: 19725209.