Patient and Workflow Analysis with MediaCare Dashboards and Reporting.
Data analysis is critical to effective patient care and efficient workflow. The responsibilities and demands hospital staff members encounter daily grow both in quantity of tasks and the level of importance of their work. As a result of constant juggling and managing common daily challenges, measurement and evaluation of the overall patient experience often doesn’t receive the attention it deserves. Without a daily view of patient sentiment and experience, providers are unable to discover areas where improvement is needed and promptly implement changes. Without regularly reviewing staff workflow and scheduling, burnout and task saturation can develop. Delayed patient responses and staffing shortfalls can have a negative impact on CMS and insurance reimbursement dollars. If a healthcare provider truly wants to improve the overall patient experience and improve the health of patients, it’s important to take steps to align patient hospital experiences and staff management with the data to back up decisions about how to offer service recovery and allocate resources.
HCI has examined these challenges and has taken our Interactive Patient Care solution, MediaCare, a step further by creating a Dashboard module that tracks and reports on the entire patient education and entertainment experience. By providing healthcare facilities the ability to see real-time results, patients can be monitored more closely, consistently improving the quality of service while simultaneously cutting costs and improving patient satisfaction.
Patient Data Analysis and Resource Management.
Included in the MediaCare Dashboard is data from our Service Request app, part of the MediaCare App Suite and a core feature of our provider management system. The Service Request App allows patients to request non-clinical items, such as a blanket to be delivered to their room or help to adjust the bed – many reasons that contribute to falls, and can be avoided. The MediaCare Dashboard allows hospitals to track all Service Items requested, along with staff response time. In addition, patients can order from retail spaces within the hospital using HCI apps: Pharmacy, Gift Shop; or order meals from their bedside direct to the foodservice department. This patient data analysis helps providers allocate staff, supplies and resources more efficiently. The Education Dashboard shows which educational content was prescribed to the patient and whether or not it was viewed. Interactive Hall and Patient Whiteboards can record when Environmental Services or other staff enter and leave a room, so Administrators can review Room Status to see if room cleaning and turnover is occurring quickly to prepare rooms for the next patients. The Interactive Unit Whiteboard, centrally located at the Nurse’s Station, displays the percentage of completed educational content by patient and allows clinicians to send reminders to complete prescribed education. This simple feature helps manage patient health literacy and encourage patients to effectively participate in their recovery. Educational content, notifications and reminders can be sent via the Interactive Patient Whiteboard directly to patient in-room interactive televisions, which saves time and reduces nonclinical activities for the Care Team. All of these features and more are reported through MediaCare for more informed decision making and management of fiscal and human resources.
MediaCare Dashboards offer an array of reports and patient data analysis for efficient resource and staff management in real time; reporting can be customized for specific provider needs and requirements. Healthcare providers with an Interactive Patient Care solution that provides the vital data they need, in real time, can lower readmissions and improve patient outcomes and HCAPS scores.