Better patient relationships with interactive technology translate to referrals and higher reimbursements.
When patients feel heard and that their concerns have a voice, they tell others. For a healthcare provider, that translates to higher reimbursement levels. Providers can support patient loyalty with the use of interactive technology and ensure patients are fully informed about their care, treatment and discharge. Patient safety and quality improves with the use of interactive technologies, and Care Teams experience better communication with patients and their leadership throughout the continuum of care. That leads to better patient relationships.
The Office of Disease Prevention and Health Promotion (ODPHP), discusses the use of health technologies in its report, Health Communication and Health Information Technology. The report states, “Disparities in access to health information, services, and technology can result in lower usage rates of preventive services, less knowledge of chronic disease management, higher rates of hospitalization, and poorer reported health status.”
Interactive technologies can transform the quality of patient care and the patient-clinician relationship.
In discussing the advantages of increased access to health technology, the ODPHP cites a number of strategies providers can use to foster better patient relationships in partnership with patients. The strategies include:
- Shared decision-making
- Self-service or self-management tools and resources
- Social support and connection
- Fast availability of accurate information about their care
- Health literacy about their condition
- Education that results in healthier behaviors
- Tailored information
Interactive whiteboards and tablets play an important role in supporting these strategies.
The ODPHP states, “Such systems will be critical to expanding the collection of data to better understand the effects of health communication and health IT on population health outcomes, health care quality, and health disparities. Continual feedback, productive interactions, and access to evidence on the effectiveness of treatments and interventions will likely transform the traditional patient-provider relationship. It will also change the way people receive, process, and evaluate health information.
Interactive technology in healthcare settings has substantial benefits for Care Teams, too:
- Consolidation of patient data for better consults, communication and collaboration with their peers by fostering teamwork and reducing patient data silos
- Speeds rounding so patients receive rounding information sooner
- Less time spent on nonclinical tasks (and more time for patient care)
- Eliminates or significantly reduces the amount of paperwork required for patient data recording and reporting, like searching for test results, tracking down medication instructions and confirming rounding notes with a physician
- Reduced medication errors and elimination of missed, illegible or erased dry erase notes about patient medications and medication dosages
- Faster response time for patient alerts, falls and reduced readmissions
- Digital educational content that can be assigned based on diagnosis codes encourages better education compliance for a more informed patient
- Gives the Care Team the opportunity for proactive rather than reactive care which reduces burnout and stress
Interactive Whiteboards support patient and clinical goals for health and outcomes.
Interactive whiteboards, tablets and apps that are easy for patients to understand and use are essential tools providers can leverage for better patient outcomes and a deeper, more meaningful patient relationship. Better outcomes = better patient satisfaction scores and higher reimbursements. By incorporating interactive whiteboards and other interactive technologies in their facility, Administrators and CNOs can eliminate wasteful printing and dry erase board spending. CIOs can reduce labor costs, time and effort with network integration and remote software management.
HCI is dedicated to Interactive Patient Care to support your goals for better patient relationships. Interactive Whiteboards, Tablets and apps that work across hospital systems and integrate with any network give healthcare providers tools to simplify and extend care.