Better patient relationships are possible with interactive technology. Translate a better satisfaction level to referrals and higher reimbursements.

When patients feel heard and that their concerns have a voice, they tell others. For a healthcare provider, that translates to community referrals and higher reimbursement levels. Providers can support patient loyalty with the use of interactive technology and ensure patients are fully informed about their care, treatment and discharge. Patient safety and quality improves with the use of interactive technologies, and Care Teams experience better communication with patients and their leadership throughout the continuum of care. That leads to better patient relationships.

The Office of Disease Prevention and Health Promotion (ODPHP), discusses the use of health technologies in its report, Health Communication and Health Information Technology. The report states, “Disparities in access to health information, services, and technology can result in lower usage rates of preventive services, less knowledge of chronic disease management, higher rates of hospitalization, and poorer reported health status.”

Better patient relationships are formed when patients feel their voices are heard and they have information about their care.

Interactive technologies can transform the quality of patient care and the patient-clinician relationship.

In discussing the advantages of increased access to health technology, and better patient relationships, the ODPHP cites a number of strategies providers can use to foster better patient relationships in partnership with patients. The strategies include:

The ODPHP states, “Such systems will be critical to expanding the collection of data to better understand the effects of health communication and health IT on population health outcomes, health care quality, and health disparities. Continual feedback, productive interactions, and access to evidence on the effectiveness of treatments and interventions will likely transform the traditional patient-provider relationship. It will also change the way people receive, process, and evaluate health information.” Better informed patients = a better patient relationship.

Interactive technology in healthcare settings has substantial benefits for Care Teams, too:

Care Teams gain significant benefits from interactive patient care solutions from HCI.
  • Consolidation of patient data for better consults, communication and collaboration with their peers by fostering teamwork and reducing data silos.
  • Speeds rounding so patients receive rounding information sooner.
  • Less time spent on nonclinical tasks (and more time for patient care).
  • Eliminates or significantly reduces the amount of paperwork required for patient data recording and reporting, like searching for test results, tracking down medication instructions and confirming rounding notes with a physician.
  • Reduced medication errors and elimination of missed, illegible or erased dry erase notes about patient medications and medication dosages.
  • Faster response time for patient alerts, falls and reduced readmissions.
  • Digital educational content that can be assigned based on diagnosis codes encourages better education compliance for a more informed patient.
  • Gives the Care Team the opportunity for proactive care rather than reactive care to reduce burnout and stress.

Interactive Whiteboards support patient and clinical goals for collaboration and lasting outcomes

HCI offers a variety of in-room hospital televisions for patients to create a more engaging and home-like experience.

Interactive whiteboards, tablets and apps that are easy for patients to understand and use are essential tools providers can leverage for better staff and patient communication, lasting recovery, medication adherence and a deeper, more meaningful patient relationship. By incorporating interactive whiteboards and other interactive technologies in their facility, Care Teams can spend more meaningful time with patients. Administrators and CNOs can eliminate wasteful printing and dry erase board spending. CIOs can reduce labor costs, time and effort with network integration and remote software management.

HCI is dedicated to Interactive Patient Care and fostering better communication to support your goals for better patient relationships. Interactive Whiteboards, Tablets and apps that work across hospital systems and integrate with any network give healthcare providers tools to simplify and extend care.

Seeing is believing. Schedule a virtual demo to experience all the benefits of Interactive Patient Care for your patients and your team.