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Innovation as a Driver for Patient-Centered Care

Systems changes that unburden primary care physicians from the drudgery of productivity-driven assembly-line medicine can diminish the cognitive overload and exhaustion that makes medical care anything but caring or patient-centered.”
The National Institutes of Health

Healthcare providers are always on the lookout for tools and devices that support patient-centered care. They need to maintain and strive for higher levels of quality care delivery, AND manage budgets, scheduling and care workflows. Enterprise tools and simple integrations are critical to keep a health system at the forefront of technology while maintaining that high quality of service, care and patient experience. Especially now, the pandemic is driving innovation across the entire spectrum of care to help with treatment and recovery, while looking to the future of healthcare delivery.

Patient-centered care is the aim of interactive patient care solutions. HCI offers a range of devices and enterprise integration to support higher patient engagement and staff workflow optimization.

Using Scalable Enterprise Tools To Elevate the Patient and Staff Experience

With interactive technologies like digital whiteboards and tablets managed through an enterprise software system and interactive TVs, facilities have access to thousands of applications to deliver and manage information, education and entertainment. Physicians can display consultation and diagnosis images on interactive whiteboards and patient in-room televisions, and educational content can be accessed by patients to enable them to learn more about their conditions, treatment plans and post-care recommendations. Nursing staff can manage service requests, code alerts and visitation status immediately, and update a patient’s EHR automatically with the touch of a button. Innovation like this ultimately serves patients, reduces task saturation and improves efficiency. All that can improve HCAHPS scores, referrals and community standing.

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Leveraging Business Intelligence

Managing to healthcare regulation metrics and maintaining a high bar for quality, patient-centered care can be a tricky juggling act. While many healthcare providers might believe solutions to help them balance the two are out of reach, the reality is that patient data technology like integrated digital whiteboards, tablets and TVs is scalable and can be implemented quickly and cost-effectively. Gaining business intelligence relative to patient perceptions early in the process is key to taking advantage of innovation. Enterprise tools have the added advantage of reducing readmissions through push education using digital tablets, whiteboards and interactive TVs. Your provider should offer granular data reporting that reflects your fiscal and human resource needs. which better supports patient care.

Interactive Patient Care and ROI

Rapid ROI is achievable with app-based solutions because there is less effort required by the organization to input content and maintain the solution. Full customization should be part of the package to extend your brand.

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Needs Analysis

You should expect deep industry experience from your tech provider, and real-time demonstrations to get an idea of exactly what the experience will be for patients and how the staff will use the technology. The solution should be maintained easily and offer complete integration with your existing hospital systems: EHR, RTLS, EVS, PAC, LDAP and others.

Pre-project support and demonstrations should be geared to your health system’s specific needs, community demographics, staffing requirements and financial expectations.

Innovation in Your Facility

With so much at stake, it makes sense to implement innovation in enterprise-wide solutions that can proactively influence patient satisfaction. There is a clear return on investment. HCI digital, interactive solutions and software are scalable in that they can be implemented in a building block approach, say, for future renovation or planned specialty units.

Patient-centered care and innovation can go hand-in-hand.

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HCI offers a range of touch-enabled, digital devices for patient administration and engagement to support patient-centered care and optimized workflows.

Scalability

Integration and Data Management

Quick ROI

Solutions that can be implemented through a scalable approach that can be built as needs and budge cycles allow.

Solutions that provide detailed and aggregated reporting, with full customization, patient data benchmarking and analysis.

Solutions that provide a return on the overall investment in a matter of months, depending on implementation and provider size.

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Transform how you deliver care with industry-leading innovation.

HCI welcomes a discovery conversation and an opportunity to demonstrate in real-time how we can support your management and patient-centered care goals.

Arrange for a full, personalized online demo here at your convenience, or call us: 800-783-8105. We look forward to seeing you!