Interactive Education for Health Literacy

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A hot topic for hospitals and healthcare facilities is patient satisfaction. Securing CMS and other reimbursements is tied to satisfaction surveys. Surveys offer opportunities for training and workflow management and help administrators analyze service recovery processes. Better education not only decreases readmission events, but can improve HCAHPS and other quality-of-care survey scores. What’s that mean? It means that better interactive education saves your staff time and steps to avoid a readmission.

Time Savings and Improved Comprehension

Interactive education informs patients about their treatment plan and condition during their hospital stay and after they transition out of care. Preventative education at the beginning of a hospital stay makes transition planning easier. Educating patients does not always come easy for the Care Team. Patients may be reluctant to read reams of printed educational materials or participate in “teach back” sessions to measure their comprehension. Patients may have language or comprehension challenges. A study conducted by the California Healthcare Foundation found that interactive patient care systems with an education component reduce the time nurses need to initiate an education session from 19.1 minutes to 5.2 minutes, a savings of nearly 14 minutes per Round.  What if there was a way to deliver in-room patient education conveniently, on demand or assign it at Admission? There is, with Interactive Patient Care

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Keep patients educated and informed to increase their level of satisfaction and support better health literacy. With digital video content, patients have the appropriate knowledge to prevent unnecessary sentinel events once they’re discharged. Combined with Self-Service options for nonclinical tasks, you can actively save your staff 14 minutes per patient to increase throughput without sacrificing quality care.

HCI Interactive Patient Care solutions are a cost effective and reliable solution to transform the way facilities educate patients. Interactive Digital Whiteboards work with MediaCare to provide staff and patients with access to a vast library of digital educational videos about the patient’s treatment and care. Interactive education in the form of video content is assigned to the patient and viewed on the in-room television, Tablet or via the Interactive Patient Whiteboard. With the Interactive Unit Whiteboard at the central Nursing Station, the Care Team monitors patient education completion rates and sends reminders to patients to complete their prescribed education. Combined with “teach back” and surveys to gauge comprehension, you have a winning combination for lowering readmissions.

Interactive educational content can be made a condition of discharge to ensure patients have the information they need for the best outcome. Time savings for the staff and Care Team utilizing interactive education is significant and creates a more collaborative, efficient work environment.

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See for yourself. Schedule an online demo to understand how MediaCare and Interactive Education through HCI can save your staff time and align care delivery.