Collaborative Communication is Critical
Collaborative healthcare for Care Teams is a critical element of successful patient outcomes at any time, but it’s even more important during the COVID pandemic. Of the many lessons learned about patient care during this extraordinary time, collaborative, aligned communication among Care Teams is a vital one. Mark Zarefsky, contributing writer for the AMA, states: “Ineffective communication omits key elements of a patient’s story or is presented in a way that is not simple to understand. The effect of this can be catastrophic… it is reported that data from 2010-2013 shows that ineffective communication is one of the top three root causes of sentinel events.”1
Part of effective care team collaboration has to be a harmony between a patient’s emotional and physiological care needs, technology to effectively support those needs, clinical requirements and regulatory/administrative rules to address patient care.
Highly Connected Care Teams are More Effective
The American Society of Geriatric Care has released a study assessing “the impact of team structure composition and degree of collaboration among various providers on process and outcomes of primary care,”2 the results of which show that highly connected care teams with solid collaboration in place present fewer overall hospitalizations, lower costs, lower incidences of ER admission and “more coordinated care of older patients.” The study looks at team leadership and how a less centralized model can deliver these results. Automation for rounding, dissemination of patient information and alert response is a touch away with interactive whiteboards and tablets. In turn, everyone has the information they need, when they need it, and can update the team immediately, with accurate visual cues pulled directly from the EHR across the enterprise from integrated systems in the facility.
How can you achieve better communication across Care Teams and with patients and the people in their circle of care?
Take advantage of interactive and digital technologies for standardizing communication and streamlining rounding procedures.
What that achieves:
- Better resource, staffing and financial flexibility
- Improved patient safety
- Lower clinical rates of burnout
- Higher retention of skilled staff
- Reduced data silos
- Fewer errors
- Lasting patient literacy and engagement in their care
Goal #2 of the 2021 recommendations by the Joint Commission for improving care is to “Improve the effectiveness of communication among caregivers.” We can help you meet Joint Commission recommendations for improving care team communications with our exclusive care alignment tools in the form of Interactive Whiteboards, Touch-Enabled Interactive Patient Tablets and integrated patient televisions.
We offer a free (and brief) online demo here to show you how; send us a date and time that’s good for you and see for yourself.
2 Kuo YF, Agrawal P, Chou LN, Jupiter D, Raji MA. Assessing Association Between Team Structure and Health Outcome and Cost by Social Network Analysis. J Am Geriatr Soc. 2020 Dec 1. doi: 10.1111/jgs.16962. Epub ahead of print. PMID: 33289067.