Bedside Meal Ordering Made Simpler
Bedside meal ordering in a healthcare facility can sometimes be frustrating and confusing for patients. By providing them the opportunity to order meals directly from their room, you help them follow clinician-recommended therapeutic dietary guidelines and support dietary education. At the same time, you’re offering them a range of options and choices to make the process easier. With interactive bedside meal ordering from HCI, fulfillment is handled directly by the foodservice provider, and that frees Care Team members to spend their time on high quality patient care.
When patients place a meal order using their Interactive BedMate Tablet TV or Pillow Speaker control and interactive TV, HCI’s Interactive Patient Care solutions seamlessly interface with existing systems used by the hospital’s dietary services department or foodservice provider. The interactive meal app is powered by the Android© operating system, and can be customized to include pictures of selections and confirmation of orders with payment options – all tied directly to the patient’s EHR to ensure their food choices don’t contradict physician guidelines.
Your HCI account services manager works with you to ensure your interactive bedside meal ordering implementation supports key functions for a smooth patient experience:
- Identity is first authenticated and employs HIPAA guidelines to ensure the correct diet is displayed and patient information is protected.
- Menu options are displayed to reflect the patient’s therapeutic dietary restrictions.
- Educational messaging and nutritional summaries keep patients informed and complement existing nutritional counseling.
- Advance ordering allows patients to order up to three meals in advance.
- Visitors can order and pay for meals directly through the app.
- Restrictions can be set to limit the number of menu items ordered
Bedside meal ordering through Interactive BedMate Tablet TVs or Patient Whiteboards includes the guidelines from physicians to ensure patients stick with their recommended food intake, meal plan and schedule.
Lower costs and increase ancillary revenue.
By utilizing an in-room, bedside dining order feature in a patient’s hospital experience, you’re helping them have a sense of control over their hospitalization and encouraging their overall recover. You’re providing access to additional retail opportunities like gift shop or other retail spaces, like Cafés and Bistros, and equipment rental for home use.
You help improve patient dietary follow-through and support patients to have a better understanding of how their meal choices affect their condition and treatment. An added benefit for providers is generation of a new source of ancillary revenue and lower operating costs, with better control over procurement and food waste.