Hidden Patient Name

Whatever your patient demographics, there may be times when it’s in the interest of patient and staff safety to hide or obscure a patient name from appearing on publicly viewable devices connected to a patient. HCI presents Hidden Patient, an Interactive Module that allows us to obscure an individual’s name on the digital devices outside the patient room, inside the room, and at the Nurses’ Station/Charge Desk

On HCI devices connected through MediaCare, a patient’s HIPAA-compliant name typically appears along with the room number or bed number, depending on how the facility is organized. On HCI digital Whiteboards and Tablets, the room or bed number appears at the top of the device screen with an abbreviated version of a patient name. This information appears with select data from the patient’s electronic health record.

HCI Hidden Name app provides privacy and hides the patient name.

When a patient is considered to be “at-risk”, or if a high-profile patient has been admitted, the name can be hidden through the password-protected Administrative menu of the devices. This can be done at Admittance or any time during the patient’s stay.

The authorized staff member simply selects the HCI devices that should not display the individual’s name. Names can be hidden on one or many devices; the Administrator making the edit simply chooses which devices should display or not display the patient’s name.

Once the selected devices are saved, the name is hidden on those devices so the individual can’t be identified via the device, but caregivers still have patient identification and information they need from the EHR.

HCI offers an app that can hide a patient name on our digital display devices in hospitals to protect patient safety and privacy.

Preferred Patient Name 

In conjunction with Hidden Name, “Preferred Name” is a simple editing feature of all HCI devices running MediaCare. It allows providers to edit the displayed name on our interactive devices using the on-screen keyboard. The complete patient identification information stored in the EHR is still present and active – only the name displayed on the Digital Hall Whiteboard, in-room Patient Whiteboard or Unit Whiteboard changes.

This may prove helpful in instances where a high-profile patient may require a pseudonym to protect their privacy or if a patient is unidentified, uncommunicative or unresponsive. For other patients, being called by a preferred name puts them at ease and helps them feel more comfortable during their hospitalization.


In all cases of editing or hiding a patient name, the Joint Commission recommends that organizations should always continue to use two forms of patient identification for all treatments, testing, specimens, medication orders, etc. to prevent errors.


We welcome a discovery conversation to demonstrate how HCI Interactive Patient Care solutions have put modules in place that respect patient privacy and protects the vulnerable. Schedule your brief, personalized virtual demo today!

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