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Retail self service gives patients more choices

Whether it’s choosing a book from the hospital gift shop, filling a prescription, or arranging for durable medical equipment, patients and their families can now enjoy the advantages of shopping from their hospital room. With MediaCare, HCI’s smart integration platform and apps powered by the Android© operating system, healthcare systems can drive more revenue from retail spaces using our powerful retail app. Retail apps help reduce nonclinical tasks for your team and provide patients with more options for their needs.

Direct fulfillment

Before discharge, patients can buy the supplies they need prior to moving out of care, based on a clinicians recommendation or direction. Whether it’s a mobility device, diabetes support kits or a blood pressure monitor, patients can order through MediaCare apps. What’s more, discharge planning can include reminders in the app for patients to order or schedule the items they need. That helps reduce Care Team and staff burnout by directing nonclinical tasks directly to the retail space within the facility.

Meal orders from the bedside

Bedside meal orders direct to Foodservice locations is yet another opportunity for additional revenue. Build prescribed dietary guidelines into the ordering process, and use MediaCare reporting for a record of adherence. One bonus of using food service apps is that you’re not only offering prescribed, healthy options, you’re meeting patron preferences, which can score points in an HCAHPS survey. Using employee payroll deduction at food service outlets, and offering credit card processing are additional ways to increase hospital revenue.

HCI MediaCare offers bedside meal ordering, using a patient's EHR to assure dietary guidelines are followed.
Bedside Prescription Refills through MediaCare

Push messaging for pharmacy fulfillment

Apps can send notes to patients to ask if they want their prescriptions filled at the facility Pharmacy prior to discharge. From there, patients can use the Medication app to make certain they’ve received the correct medication, with identifying images, side effects and warnings. That’s an important way to reduce prescription errors and readmissions.

With the Medication Search app from HCI, patients and their families can search and review prescribed medications to check for errors and side effects using this patient TV or hospital whiteboard.

Hospital revenue with gift and marketplace apps

Shopping experiences in the retail apps allow patients to see complete pricing, product descriptions and product images. Hospital managers can download and export transaction data and monitor inventory. The Hospital Gift Shop App and other retail apps available through MediaCare give your patients a new level of convenience. You’re offering choices to patients, and at the same time opening up a new source of revenue.

Retail Ordering through MediaCare

Set up multiple stores for different product categories and customize your storefront within the hospital. Storefronts offer unlimited “shelf space” for items in a variety of categories, and your Account Manager will work with your team to develop a successful retail strategy to drive traffic. You can also build Wayfinding and “Contact Us” supports into the retail apps you choose. Configuration can include any branding, facility colors and banners; your choice!

Leverage additional choices like patient retail apps as a competitive advantage with additional hospital revenue for your facility.

Learn how to automate retail apps with smart integration, and increase revenue in your hospital system.