This is the working board, not a picture of one. Switch rooms, tap a name, open a result, press Interpreter. It is themed in your blue, taken from your own wordmark, and it ships in a daytime and an overnight mode. The room numbers are examples.
The board, running
HCI ONE Whiteboard, WB43, patient facing shell on hci-one-tokens v1.2. Tap a result to open the panel behind a badge or room code. Tap Interpreter to open the HCI ONE virtual nursing console.
Where you are in your visit
We care for the sickest people first, so the order can change.Looking after youTap a name
Important for your careTap to understand
Your tests and resultsTap a test
Your comfortTap a number
Things I want to askTap one to remove it
Results, behind a badge or a code
- A test that is back shows a one line plain language summary on the board itself.
- Tapping it asks for a staff badge or the room code before the panel opens.
- Labs open as a full panel with values, reference ranges and high or low flags. Imaging opens the report and the study strip.
- Every unlock is written to the audit trail with who opened it and when.
Things I want to ask
- The + button opens the most common questions in this department. Tap one to add it.
- The voice button transcribes what the patient says and adds it.
- Tap any question on the board to take it off again.
Interpreter
- Opens the real HCI ONE virtual nursing console, with live translation already on.
- Mic, both cameras, room speaker, digital zoom, recording, translation, pinned chart and the rail all work.
- The rail carries the patient, the care plan, education and the running transcript with translation.
- It is the only route to the console. There are no other virtual nurse buttons on the board.
Where the content comes from
- Registration and movement: bay, arrival, providers, allergies, disposition.
- Orders and results: tests, status, and the full panel once it is back.
- Flowsheet: isolation, fall risk, mobility, diet and pain, the same way HCI does it at other MEDITECH sites.
- Everything updates in real time.
An interactive board in every treatment room
It answers the questions your team gets asked twenty times a shift, in plain language, continuously, without anyone walking in to say it again. It does not replace the conversation. It carries the repeated parts so your nurses can spend their words on the rest.
What the board can do, not just show
Results, behind a badge or a code
A completed test shows a one line summary on the wall. Opening the full panel, with values, reference ranges and flags for labs or the report and images for radiology, asks for a staff badge or the room code first. Every unlock is written to the audit trail with who opened it and when.
Interpreter opens a virtual nurse
One touch starts an HCI ONE virtual nursing session in the room with live translation running: encrypted video, both cameras, a two language transcript, and an assistant summary written for the chart. A qualified interpreter, any hour, so a family member is never asked to interpret.
It runs on the feeds you already have
We are not asking you to buy a new MEDITECH interface. We subscribe to what your systems already carry, and everything on the board updates in real time.
| What the board shows | Where it comes from |
|---|---|
| Room, arrival, providers, allergies, movement, disposition | Your registration and movement feed. This is the backbone, and it is already flowing. |
| Tests ordered, their status, and the result | Your orders and results feeds. Status drives the wall, the full panel sits behind the badge or code. |
| Isolation, fall risk, mobility, diet, pain | Your nursing flowsheet, exactly as your nurses already chart it. We do this today at other MEDITECH sites. |
| Questions, family contact, pain updates, requests | Entered by the patient on the board itself, and visible to the team straight away. |
What we will not do
- Touch your ED tracker. We do not read it or mirror it. It stays exactly as it is.
- Ask for duplicate documentation. Nothing gets entered twice. The board reads what is already charted.
- Put result values in the open. Status on the wall, values behind the gate.
- Create work for your MEDITECH build team where your interface engine can hand us a copy of what it already carries.
What we ask for
- Your MEDITECH platform and version, so we design the right route to each field from day one.
- Your interface engine, if you run one. It decides how fast we can be wired in, and your team controls the schedule.
- Your emergency department location list, so a board follows a patient when they move.
- Your discharge disposition values, which are configured per hospital.
- Which flowsheet rows carry isolation, falls, diet and mobility.
- Which events fire on registration and on admission. Hospitals differ, and we build to yours.
MEDITECH interfaces are bought individually and built to MEDITECH's schedule. If your engine can subscribe us downstream to feeds already running, this becomes a change your own integration team makes, when your own team decides. That is the difference between a project that starts next month and one that starts next year.
The two fields patients look at first, the assigned nurse and the stage of the visit, are the two we plan deliberately rather than assume. We will show you exactly where each comes from at Anderson before you sign anything.
The help button places a real call
A button that only sends a message inside a vendor app is not a call. Ours goes into the nurse call system you already run, so it lands where your staff already look and it is captured in your response times.
What the integration does
- The board raises the call through nurse call, reaching the dome light, the console and staff phones as a pillow speaker press would.
- The board answers back, so a patient who is unsure whether it worked does not press again and again.
- The chosen request travels with the call. Water, the bathroom, pain relief, a blanket, feeling worse. Staff know what to bring.
- Staff arriving at the bedside clears it, with no extra step to remember.
- Rounding and response times flow onward to your unit status board.
How we approach it
Nurse call is the integration we have done most often, and we work with the major platforms, including live work with Rauland alongside meal ordering, smart bed alerts and the EMR on the same set of room surfaces.
We confirm your platform and version in the same conversation as the MEDITECH one, because together they set the shape of the build. If your nurse call is due for renewal or expansion with the new department, that changes the sequencing and is worth saying early.
The whole argument for a board in the room is that the patient stops feeling alone with their questions. A help button that does not reach anyone undoes that in a single press. Nurse call is not an accessory to this project, it is half of it.
What decided the content
We did not design this from a feature list. Before drawing a screen we catalogued what every in room patient whiteboard on the market displays, element by element, and read the published evidence on what patients actually get from them.
From product documentation rather than marketing summaries, sorted into what everybody carries, what some carry, and what nobody carries.
The category is built for inpatient units. That is why so much of what an emergency patient needs is missing from it.
There are only two. The single controlled trial is a promising pilot in four rooms, not proof, and we treat it that way.
What everybody already carries, and so do we
Care team with name, role and photo, on every product without exception. Then today's plan, expected discharge, safety precautions and isolation, allergies, medications, and pain against a goal. Below that tier: fall risk, diet, mobility, preferred name, language and translation, goals, education, rounding, night dimming, and presence detection. All of it is on your board.
What almost nothing carries, and why we built it
| Element | How common | Why it is on your board |
|---|---|---|
| Family contact, who we will call | 0 of 15 | Rated the most useful whiteboard item by every group of respondents in the published survey work, and shipped by nobody. |
| Discharge criteria rather than a date | 0 of 15 | A date is a promise that breaks. Criteria stay true and give the patient something to follow. |
| Shift change time | 0 of 15 | Cheap, honest, and it explains why a name is about to change. |
| Interpreter request from the board | 0 of 15 | Federal language access rules make this a first class concern, and an emergency room is exactly where it bites. |
| Typical turnaround for a test | 1 of 15 | The best idea in the category. It answers "how long" without making a promise about one patient's result. |
| The patient's own questions | 1 of 15 | And nowhere is it touchable. Ours takes voice, a menu of common questions, and removes with a tap. |
| Touch on the board itself | 3 of 15 | Most of the category pushes interaction to the TV, a tablet or the patient's phone. In a treatment room, the wall is what is within reach. |
Three rules came out of it
Identity may be shown. The clinical reason may not.
A patient's name on their own board is defensible. A chief complaint on any surface a visitor can read is not. This settles most content questions on its own.
Set expectations, never make promises.
Ranges, next steps and criteria, not countdowns and dates. Every board that has disappointed a patient did it by being specific about something it could not control.
If it does not keep itself current, it does not go on.
A field that depends on somebody remembering to update it will be wrong within a shift, and a board that is wrong is worse than no board.
What we deliberately left off
Not on the board
- Diagnosis, working impression, or anything that reads as one
- An acuity number. It invites comparison between patients and explains nothing
- Any countdown to being seen or to a bed
- Result values in the open
- Pending consults, social work, case management or behavioural health involvement
- Code status, restraint status, sitter reason, legal hold
- Anything at all about another patient
The privacy position
There is no CMS or Joint Commission standard specific to whiteboards. What governs is the HIPAA reasonable safeguards rule, the federal guidance on incidental disclosure, and the patient rights condition of participation. That guidance names whiteboards directly and treats a board not readily visible to the public as permitted, and it lists bedside care signs such as high fall risk as permitted with reasonable safeguards.
In the published emergency department study, displays were positioned to be easily seen from the bed and deliberately not facing the entry. We do a written sightline assessment for every room as part of installation and hand it to you, so if a surveyor asks, you have the document.
Full sources and the product by product scan are available on request.
The panel follows the room
HCI builds its own hardware. The 32 inch Interactive Digital Whiteboard is an Android endpoint that mounts in portrait or landscape and runs the same browser based software as every other HCI ONE surface.
Why 32 inch suits a treatment room
- Large enough to read from the bed, small enough not to dominate a room a patient is trying to rest in.
- Touch, because the wall is the surface within reach.
- A warm daytime palette and a dimmed overnight one, switching automatically.
- On premise. The board does not stop working because something outside your network did.
Not every room is the same
We build 22 through 75 inch. A 43 inch reads better in a trauma room where it sits further from the team. Behavioural health and seclusion rooms take a different enclosure and mounting specification altogether. Isolation rooms take a paired door display.
Every panel is managed from HCI ONE Command: one console with inventory, live status, firmware, remote commands, an audit trail and rollback across the whole fleet.
Detailed electrical, mounting and network requirements ship with the quote and depend on where each panel lands. In a department still being drawn, that conversation belongs with your contractor now rather than after the walls close.
How this would go
Half an hour with your integration team
Platform, version, interface engine, nurse call vendor, and how far along the low voltage drawings are. That conversation shapes everything after it.
Your ED tells us where we are wrong
We bring the working board, put it in front of your charge nurses and your ED director, and let them cut and change it. Their wording beats ours every time.
One room, live
A single room against your real feeds, nurse call wired, with a written sightline assessment. It can run in your current department first, so everything here is verified before the new one opens.
The department
The remaining rooms, with the door signs the isolation rooms need. Nothing is a surprise, because the first room has been running.
Why us
HCI has been building the screens in and around the patient room since 2002, with more than a hundred thousand devices installed. We sell through people who install and support locally, and we build our software so that affordability is not a downgrade.
But the honest answer for this project is the brief you are reading. We were asked for a whiteboard and we went and found out what a whiteboard should say, what your systems will give it, and what the rules actually require. Then we built one and put your name on it.
If any of it is wrong, tell us and we will change it. If it is right, the next step is half an hour with whoever runs your interfaces.