PATIENT ADMINISTRATION:

EQUIP YOUR STAFF WITH A ROBUST SET OF TOOLS

MediaCare, HCI’s interactive patient software, equips medical staff with a robust set of tools for patient administration and engagement that simplify and streamline nursing workflow. MediaCare is an enterprise-wide integration platform which allows clinicians and staff to focus on quality, timely delivery of patient care and information. MediaCare communicates directly with our devices and existing hospital systems and infrastructure to equip administrators and nursing staff with digital, interactive tools for patient information management and collaboration.

Using MediaCare and our Interactive Patient Care Solutions as an overall patient care strategy provides administrators, staff and clinicians greater opportunities to collaborate, communicate, monitor and analyze how care is managed and delivered like never before.

MediaCare offers hospitals an innovative, enterprise-level solution that helps address many of the significant challenges in healthcare today.

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PUSH MESSAGING

Offering the best care during all hours of the day and night can be a hard demand. Patients can become dissatisfied when they have to wait for staff members to answer their questions or address their concerns. One study found that 75% of patients who waited less than 10 minutes gave an excellent or good rating compared with 3% of patients who waited longer than 20 minutes for a response to their need. A reliable, fast and automated tool to help staff communicate with patients is no longer a need but a necessity. That’s where Push Messaging comes in.

Push Messaging provides the opportunity for hospitals to engage with patients by sending them information about their care, safety, and other relevant topics via custom, non-intrusive messages while they’re watching TV. Each message is delivered to the patient’s TV on a ticker at the bottom of the screen. We have found this is the most desirable patient experience, but it’s not just one-way communication. Messages can be interactive and require patient input. Requesting patient feedback targets essential safety and satisfaction initiatives. With MediaCare, the healthcare facility can:

Ask the patient if they need help with adjusting their bed or if their room needs to be cleaned. If not, an alert can be generated that goes directly to the correct department for priority response and fulfillment.
Send a wide range of custom, targeted messages to support a hospital’s initiatives on quality, satisfaction and service. Promote intra-facility retail spaces and foodservice venues.
Prompt patients to view educational content or to invite them to view newly prescribed health education video, which can be assigned and sent from any MediaCare-connected device, like the Interactive Patient Whiteboard or Interactive Unit Whiteboard.
Support patient participation in care by displaying special ticker messages on fall prevention and hand-washing. Other safety information, such as fire alarm testing or maintenance notifications can be shared.
Remind patients about appointments, therapies or other scheduling so they can stay on track with their recovery.

Message scheduling is controlled by the hospital team to promote maximum engagement. The distribution of messages is easily tailored to address specific objectives. Messages can be sent to an individual patient, a unit or the entire hospital. With push messaging, a communication strategy is established that enhances communication and provides actionable patient feedback. This is invaluable for financial, planning, and human resource management. When the patient gets the right information at the right time and is appropriately engaged, the result is increased satisfaction and referrals.

PATIENT SURVEY

Patient satisfaction as a part of patient-centered care has become a key focus for healthcare organizations across the country. Implementing patient surveys is a way to measure the quality of care, services provided and the overall patient experience. All surveys can be fully customized to a facility’s goals so they can receive the feedback they need to improve performance.

There are a variety of surveys an organization can provide to patients. Once a survey is prescribed, it can be delivered to the television through on-demand or non-intrusive prompts. The facility has the power to dynamically change the follow-up question based on the patient’s response and trigger a message to the appropriate staff member alerting them to the patient’s satisfaction issue. Your facility will be taking their level of service to a whole new level and setting a competitive standard for service recovery.

By leveraging HCI’s patient survey feature, you can help reduce staff task saturation and measure the service you’re providing your patients. Any issues can be addressed before they escalate. Once s patient completes s survey, you can see real-time results through your MediaCare Dashboard.

SERVICE REQUEST

We help hospitals reduce service recovery times by making sure a clear line of communication is always kept open for patients, care providers, and service professionals. When patients use MediaCare to request any service, such as the need for an extra pillow, these requests are routed directly to the correct department for fulfillment. This customized app eliminates or reduces non-clinical tasks for the clinician, reduces the workload for the nursing staff and speeds up the delivery of hospital services. That translates to more satisfied patients and more referrals.

By providing a Service Request app from the patient’s bedside, you are opening opportunities for:

Service benchmarks that can be established and measured.
Exceptional staff performance to be recognized and rewarded.
Areas that need improvement to be addressed promptly.
The ability for hospital leadership to measure and manage turnaround time, resources and staffing.

The MediaCare Service Request feature helps identify specific areas that can benefit from operational improvement. When a healthcare facility leverages the full capabilities of the Service Request app, they make a promise to deliver top-of-the-line services that enhance satisfaction and create a positive impact for higher satisfaction scores and happier patients.

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ADMINISTRATIVE TOOLS AND REPORTING

In a world where data piles up without analysis and action, MediaCare gives teams working on strategic solutions a new way to cut through the quantitative clutter.

With MediaCare, clinicians can access a custom dashboard that provides vital real-time data along with historical data for trending purposes.

Reports can segment service requests by category, such as dietary and housekeeping; track when rooms need to be cleaned, visitor restrictions, occupancy and length of stay, clean time – all tracked via the hospital’s existing systems and RFID or RTLS systems. Clinicians can use the dashboard to track trends, monitor overall resource utilization and get an overview of patient requests.

MediaCare’s reporting tools deliver data tailored to both clinicians and administrators. Improvement in operational efficiency can be accomplished through easy to access and analyze patient data. The data can help to discover opportunities to enhance the patient experience with greater opportunities for engagement, education and discharge planning.

Reports can be customized; high-level reports include:

Health video viewing reports to show which videos are being watched and the frequency of viewing.
Survey reports to deliver patient feedback information.
Room Occupancy status and the average time it takes for cleaning a room. Track how long rounds take to measure and evaluate throughput.
Service Alert reports show what types of requests are being made and how quickly these requests are addressed
An objective source of data that can help leadership provide employee recognition.
Messaging reports to indicate how many messages have been distributed to patients on their in-room TVs, with the patient response rate broken out for each message.
Feedback and service alert reports can be used to make the most efficient use of executive time during rounding. Reports can identify which patient rooms had issues, giving executives a list of areas where patient satisfaction can be most impacted.

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