PATIENT ADMINISTRATION: EQUIP YOUR STAFF WITH A ROBUST SET OF TOOLS

MediaCare, our interactive patient software, equips medical staff with a robust set of tools that simplify and streamline nursing workflow. The feature allows the staff to be able to focus on the timely delivery of patient information and needs. MediaCare directly communicates with our devices which equips administrators and nursing staff to be able to manage easily, monitor, and control patient televisions like never before.

MediaCare offers hospitals an innovative, enterprise-level solution that helps address many of the significant challenges in healthcare today.

PUSH MESSAGING

Being able to provide the best care during all hours of the day can be a hard demand to maintain. Patients can often become dissatisfied when they have to wait for staff to answer their questions or to address their concerns. One study found that 75% of patients who waited less than 10 minutes gave an excellent or good rating compared with 3% of patients who remained longer than 20 minutes. A tool that can be reliable, fast and automated to help the staff communicate to the patient is no longer a need but a necessity. Therefore, HCI employed Push Messaging.

PATIENT SURVEY

Patient satisfaction has become a focus for healthcare organizations across the country. Implementing patient surveys is a way to measure the quality of care, services provided, areas that need improvement and overall patient experience. All surveys can be fully customized to the facility’s needs and receive the feedback that fits their practice.

SERVICE REQUEST

We help hospitals reduce service recovery times by making sure a clear line of communication is always kept open for patients, care providers, and service professionals. When patients use MediaCare to request any service such as the need for an extra pillow, these requests are routed directly to the correct department. This customized app eliminates non-clinical tasks for the clinician, reduces the workload for the nursing staff, and speeds up the delivery of hospital services.

ADMINISTRATIVE TOOLS AND REPORTING

In a world where data piles up without analysis and action, MediaCare gives teams working on strategic solutions a new way to cut through the quantitative clutter.

With MediaCare, clinicians can access a custom dashboard that provides vital real-time data along with historical data for trending purposes.

YOUR CUSTOM DEMO IS WAITING

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