Effective November 12, 2026
HCI ONE makes the HCI ONE Door Sign app for iPad, which shows a patient room's door sign outside the room. This policy covers the app. A hospital that runs HCI ONE also has its own policies for the information on its signs.
HCI ONE does not collect personal information through the app. There are no accounts, no advertising, no analytics and no tracking. The app does not use your location, your contacts or an advertising identifier.
When a hospital connects the sign to its HCI ONE server, room information comes from the hospital's own server on the hospital network, over a secure connection. It passes between the iPad and that server, and HCI ONE does not receive it. When the sign is not connected, staff change it by tapping the sign, and those changes stay on the iPad.
The sign's settings are kept on the iPad. If staff pick a logo or picture from the photo library or take one with the camera, it is used only on the sign and is kept with the sign's settings on the iPad.
The app connects to the LED light at the door so the light shows the room's status. It sends only light commands to that light.
Staff setting up a sign can describe a module or a look and ask the AI helper to draft it. What they type is sent over a secure connection to an HCI ONE service, which uses Claude by Anthropic to write the draft. Please do not type patient information into the helper. HCI ONE does not keep what is typed. To prevent abuse, the service counts requests from each network address, and those counts are deleted within two hours. Anthropic handles each request under its commercial terms.
The app is made for hospital staff and is not directed at children.
If we change this policy, we will post the new version on this page with a new date.
HCI ONE
PO Box 43001, Cincinnati, OH 45243
513 271 8100
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