Communication with patients just got better

Home » HCI CleanCall

Estimated reading time: 5 minutes

Provider communication takes a leap forward with HCI CleanCall, part of the HCI Interactive Patient Care Solution.

Working through MediaCare, HCI’s enterprise-wide integration platform, HCI add dynamic, bi-directional audio and video to patient care. The value and benefits of telemedicine are clearly

HCI CleanCall Interactive Module conserves PPE supplies and protects hospital staff and patients.

The HCI CleanCall Module is tailored specifically for hospital room application. Enabled via any connected HCI Interactive Whiteboard or Tablet, this dynamic new method of patient communication allows patients, Nurses and physicians to see and talk to one another remotely from the hallway directly outside the patient’s room or from any location with a connected interactive device. HCI CleanCall utilizes built-in 2MP cameras, speakers and microphones on HCI touch-enabled digital whiteboards to facilitate provider-to-patient communication.

CleanCall represents a new way for the Care Team to ensure patient safety and satisfaction with aligned provider communication throughout the patient stay.

HCI Adds Dynamic, Bi-Directional Audio and Video To Patient Care

With just the touch of a button on the Interactive Hall Whiteboard or any HCI-connected Digital Whiteboard, launch a video conference directly with patients without having to enter a patient’s room. HCI CleanCall is elegant in its simplicity and intuitive use.

In the event a patient is confined or isolated, digital protocol restrictions displayed on the Interactive Hall Whiteboard help staff to determine which PPE protocols to employ to limit exposure and keep everyone safe. This conserves PPE supplies and eliminates the need for in-room Nurses and clinicians to don their PPE for non-clinical patient requests.

HCI COVID-19 Hall Whiteboard digital patient room signage displays COVID protocol and rounding status.

Respecting patients’ privacy and offering them control regarding their privacy preferences is a key feature of HCI CleanCall.

The HCI Interactive Hall Whiteboard and the in-room Interactive Patient Whiteboard shown prior to a CleanCall video chat displays Patient information, including a Water Request with elapsed time, digital Protocol flags, Last Round Information, Care Team identification, Daily Schedule, Medications and last reported Pain Level.

MediaCare, provider communication, HCI, interactive patient whiteboard, digital patient whiteboard, electronic patient whiteboard, patient room whiteboard, patient room digital whiteboard, patient room digital signage, hospital digital signage, hospital wayfinding, hospital signage, hospital patient room electronic whiteboard, hospital digital whiteboard, patient room interactive whiteboard, hospital unit monitoring, hospital unit whiteboard, patient engagement whiteboard, patient education whiteboard, hospital whiteboard, hospital tv, patient tv, hospital interactive tv, HCI tv, senior care, long term care, hospital telemedicine, telemedicine, hospital communication, hospital signage, patient safety, patient education, patient engagement, patient entertainment, hospital keyboard, hospital infection control, HCAHPS, patient survey, patient satisfaction, hospital dry erase board, hospital communication board, elder care, senior care, assisted living, retirement living, hospital workflow, hospital scheduling, hospital data, hospital data management, hospital apps, hospital entertainment, hospital service, careapps, hospital apps, patient television systems, interactive in-room tv, interactive patient tv, hospital tv systems, interactive in-room patient tv, bedside tv, hospital grade tv, patient tv usage, interactive whiteboard usage, hospital whiteboard usage, digital hospital whiteboard usage, electronic hospital whiteboard usage, healthcare tv, healthcare whiteboard, hospital tv solutions, hospital whiteboard solutions, interactive patient care, interactive patient care solutions, patient care technology, hospital digital display, hospital EHR, hospital EMR, hospital RTLS, hospital Nurse Call, interactive televisions, hospital tv monitor, interactive patient engagement solution, interactive patient software, smart tv, hospital smart tv, interactive patient engagement technology, hospital games, hospital movies, interactive hospital movies, hospital display solutions
  • When the Nurse or Clinician needs to initiate a video call with a patient, they simply touch a soft key on the connected HCI Interactive Whiteboard to launch an audio path to the patient’s Pillow Speaker located in the patient’s room. Cameras are OFF when the call is initiated to respect patient privacy.
  • The Nurse or Clinician contacts the patient via audio and requests permission for a video conference.
  • Once the Nurse or Clinician receives permission from the patient to proceed with a video call, they can begin a CleanCall with the patient by pressing a soft key on the touchscreen.
MediaCare, HCI, interactive patient whiteboard, digital patient whiteboard, electronic patient whiteboard, patient room whiteboard, patient room digital whiteboard, patient room digital signage, hospital digital signage, hospital wayfinding, hospital signage, hospital patient room electronic whiteboard, hospital digital whiteboard, patient room interactive whiteboard, hospital unit monitoring, hospital unit whiteboard, patient engagement whiteboard, patient education whiteboard, hospital whiteboard, hospital tv, patient tv, hospital interactive tv, HCI tv, senior care, long term care, hospital telemedicine, telemedicine, hospital communication, hospital signage, patient safety, patient education, patient engagement, patient entertainment, hospital keyboard, hospital infection control, HCAHPS, patient survey, patient satisfaction, hospital dry erase board, hospital communication board, elder care, senior care, assisted living, retirement living, hospital workflow, hospital scheduling, hospital data, hospital data management, hospital apps, hospital entertainment, hospital service, careapps, hospital apps, patient television systems, interactive in-room tv, interactive patient tv, hospital tv systems, interactive in-room patient tv, bedside tv, hospital grade tv, patient tv usage, interactive whiteboard usage, hospital whiteboard usage, digital hospital whiteboard usage, electronic hospital whiteboard usage, healthcare tv, healthcare whiteboard, hospital tv solutions, hospital whiteboard solutions, interactive patient care, interactive patient care solutions, patient care technology, hospital digital display, hospital EHR, hospital EMR, hospital RTLS, hospital Nurse Call, interactive televisions, hospital tv monitor, interactive patient engagement solution, interactive patient software, smart tv, hospital smart tv, interactive patient engagement technology, hospital games, hospital movies, interactive hospital movies, hospital display solutions, provider communication
  • The clinician or Nurse can see and talk with the patient on the Hall Whiteboard, while the patient will see and talk with their clinician through their in-room Patient Whiteboard.

HCI CleanCall telemedicine video is private, secure and never leaves the facility. No video or audio data is kept or stored on any HCI device.

With HCI CleanCall, patients have reassurance and peace of mind that their needs are met, while staff are protected in the event of COVID, Negative Pressure situations or other contact restrictions; clinicians and Care Team members do not have to enter a patient’s room if contact restrictions are in place, but can assess and discuss treatment plans, schedule changes and other vital patient information virtually.

If a staff member is suited for PPE and in the patient’s room, a clinician can speak with them without having to doff their PPE. Video provider communication is used to align treatment, ensure care is thorough and workflows are more efficient, saving time without sacrificing person-to-person care delivery, and CleanCall makes it easy and convenient.

HCI CleanCall video telemedicine in use through the Pillow Speaker, Hall Whiteboard and Patient Whiteboard

Telemedicine with offers comfort and convenience for patients and lower costs for provider communications.

HCI digital hospital whiteboards offer Telemedicine video with built-in 2 MP camera, speakers and microphone over an encrypted, secure platform.

The HCI Interactive Patient Care Solution includes a feature for external telemedicine, providing another layer of provider communication with patients, allowing them to connect with a preferred provider outside the healthcare facility via videoconference. 

HCI Interactive Desktop Concierge Tablet provides videoconferencing capabilities in hospital and residential facilities.

Video provides patients with connection to family and friends.

HCI Family & Friends Connect video allows patients to videoconference with groups from multiple locations.

Using our MediaCare platform, patients and their families can also take advantage of the Family and Friends Connect Module, which supports crystal clear, secure videoconferencing with locations outside the hospital setting to help patients remain engaged with their loved ones, outside activities and social circles.

Learn how CleanCall supports better provider communication and offers patients a better experience.

Schedule your virtual demo