Hospital staff named as Approved Contacts by their hospital can open and follow HCI ONE support tickets by text. Enroll your mobile number here.
By enrolling you agree to the Texting Terms and Privacy Policy below. Agreeing to texts is not a condition of buying any HCI ONE product or service.
HCI ONE Help Desk texts are support messages for hospital staff who are Approved Contacts of an HCI ONE customer. Messages are about support tickets you open: questions to understand the problem, status updates, replies from HCI technicians and closure notices.
Message frequency varies with the tickets you open. Message and data rates may apply.
Reply STOP to opt out at any time. You will receive one message confirming you are unsubscribed and no further texts. Reply HELP for help, or call HCI ONE support at 513 271 8100.
Carriers are not liable for delayed or undelivered messages.
HCI ONE, PO Box 43001, Cincinnati, OH 45243 · 513 271 8100 · hci-tv.com/contact
Your name, work email, hospital, mobile number, your consent, and the texts you send and receive about your support tickets.
Only to provide HCI ONE support: to open and update your tickets, reply to you, and keep a record of the support we give your hospital.
We do not sell, rent or share mobile numbers or text messaging opt in data with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt in data and consent are not shared with any third parties. We use service providers, such as our messaging provider, only to deliver the messages.
Do not send patient names or other patient information by text. Anything that looks like a medical record number or a date of birth is removed before it is stored.
Reply STOP to stop texts. To have your number removed from our records, contact support through hci-tv.com/contact or call 513 271 8100.