Great Cameras. Better Software.

One of our best customers is a highly innovative, medium sized hospital in Indiana.

Honestly, they might be too innovative.

We've sent prospective customers there as a reference and had a few come back a little intimidated by everything they've built.

That's one of the reasons we love working with them.

A few years ago, the hospital installed nearly 80 Hanwha 4K cameras throughout its inpatient rooms as part of its Virtual Nursing program. The cameras were excellent. The security software being used to manage them wasn't working well for the clinical workflow.

So we fixed it.

Great hardware deserves the right software

Instead of replacing the cameras, HCI developed our own camera management and eSitting software inside HCI ONE.

The Hanwha cameras now become part of a clinical platform rather than a standalone security system.

And that's where the relationship gets interesting.

Hanwha makes excellent enterprise camera hardware.

HCI understands the patient room and connects to the systems surrounding it.

EMR. Nurse call. Smart beds. RTLS. Virtual Nursing.

That means an eSitter doesn't just have to see a wall of video feeds.

We can create a complete patient and hospital dashboard, bringing the camera and relevant alerts together into a single view.

A bed alert occurs? See it with the patient.

Nurse call event? Same screen.

Staff enters the room? Know that too.

The Hanwha camera provides the eyes. HCI provides the clinical context.

And we're just getting started

Next comes AI assisted patient observation, helping identify unusual activity and directing the eSitter's attention to the patients who may need it most.

AI transcription is coming too.

And we're developing a Record Now capability across HCI endpoints, making it easier to capture and document important patient interactions from devices already in the room.

What started as solving a software problem for a great customer has turned into something much bigger.

Hanwha built a great camera.

Our customer pushed us to make it more useful.

And together, we're starting to rethink what patient observation can be.