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HCI ONEPolicies
Policies

The documents your procurement team will ask for.

Gathered in one place so nobody has to email us for a link. Anything not published here is available on request under an agreement.

Published

Available now

Privacy policy

What this website collects, and what happens to a form you fill in on it.

Terms of use

For this website. Software terms live in your agreement.

Accessibility

Where we stand on this site and on the product surfaces, including what is not finished.

Warranty and returns

Hardware warranty terms and the return authorization process.

Support terms

Response commitments, and what your dealer covers rather than us.

Responsible disclosure

How to report a security issue, and what we will do about it.

On request

Under an agreement

DocumentWho usually asksHow to get it
Security overviewInformation securityRequest through your dealer or from this site
Data handling and retentionPrivacy and complianceRequest, supplied under agreement
Business associate agreementLegalPart of contracting
Insurance certificatesProcurementRequest, supplied per project
Penetration test summaryInformation securityRequest, supplied under agreement

If your team has a questionnaire, send it. We would rather answer yours than hand you ours.

Need a document that is not here?

Tell us what your procurement team is asking for and we will send it or tell you plainly that we do not have it.

Request a document