Engaging Patients on their Healthcare Journey

To support the best health outcomes, patient education is vital to recovery. MediaCare offers patient-specific educational content, easily accessible at any time through in-room interactive whiteboards or an in-room television. Educational selections are available from an extensive library of evidence-based, age-appropriate content assigned on admission, either by physician order or diagnosis code. HCI educational content is consistent with Joint Commission Standards and meets Meaningful Use objectives for patient education resources.

For comprehensive learning, MediaCare works in tandem with a patient’s Interactive Patient Whiteboard and television to give clinicians full flexibility and make appropriate changes to assigned patient education content, adding videos for the patient to view. If a clinician determines that additional or different content should be delivered, the agility of MediaCare makes it easy. MediaCare is designed to monitor and track viewing and comprehension of assigned educational content. Once the patient has completed their assigned education, MediaCare will automatically note completion in the patient’s medical record.

With the Interactive Unit Whiteboard, clinicians can monitor education completion rates for a group of patients, such as in a wing or unit at a glance and prescribe additional content or send reminders with one touch, all from a central Nursing station or central unit desk.

Printed educational material for patients is costly and requires staff time to purchase, manage, store and discard. A large hospital system can print as much as eight million pages per year at a cost of approximately $3.8 million. With a centrally managed system, hospital costs can be reduced by as much as 35-40 percent (or more) in total print volume, with a 30 percent reduction or more in toner and ink costs. That adds up to to a 25-35 percent reduction in externally sourced printing costs across the supply chain, not to mention the environmental impact of discarded toner and ink cartridges, paper consumption, and paper waste. Interactive, digital learning can help healthcare facilities reduce these costs and improve patient outcomes.

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CAREPLAN

Studies have shown that as many as 40% of patients over 65 had medication errors after leaving the hospital, and 18% of Medicare patients discharged from a hospital are readmitted within 30 days. To avoid these results, a hospital needs to prepare the patient and their caregivers to transition from one level of care to another. HCI’s CarePlan is an educational playlist developed to address specific treatments and provide explanations of conditions, tailored for each patient. These playlists are designed to support the transition of care. Each playlist is pre-populated with tailored patient education.

Patient Education for Better Outcomes

Top Playlists include:
• Orthopedic
• Cardiology
• Oncology
• Mother and Baby
• Weight Loss and Healthy Living

Once the prescribed educational videos are completed, the information is automatically documented in the EMR. This feature supports the clinical workflow to focus on providing compassionate care while addressing Joint Commission requirements.

Nurses can review the educational dashboard with the patient and remind them of any videos the doctor has prescribed before discharge. If a video is viewed but not wholly understood, patients can request clarification by sending an alert to the appropriate clinician.

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DISCHARGE PLANNING

Studies support that patient outcomes will increase dramatically when there is a discharge plan in place, beginning at admission. Along with improving a patient’s outcome once discharged, an effective discharge strategy can help to decrease the chances of the patient being readmitted. MediaCare helps HCI, interactive whiteboard, digital whiteboard, hospital whiteboard, HCI whiteboard, discharge plan, discharge planning, hospital whiteboard, hospital discharge, patient education, patient engagement, patient education streamline the recovery process by ensuring that patient and caregivers receive educational content on specific health issues and details on post-stay treatments, therapies and medications they will be taking at home.

MediaCare can be used as part of the discharge process to provide additional information by connecting the patient with the appropriate staff member, such as a pharmacist, to shed further light on a medication. MediaCare works across the continuum of care to make sure that the patient does not perceive discharge as an unexpected event, but a planned transition. HCI’s Telemedicine Module on the in-room Interactive Patient Whiteboard provides an additional way for patients to quickly connect to their physician if they have questions.

MediaCare helps to enhance these critical elements of the discharge process:

Discharge education that starts at the time of admission
Preparing the patient for the hospital-to-home transition
Caregiver(s) become fully educated to provide the best post-stay care

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MYMEDS

HCI offers MyMeds and RX Search apps, providing patients with additional education about the medications prescribed for their condition. Using the app, patients and their caregivers can quickly identify drugs and medications by name and pictures to ensure they have the right medications, check side effects and ensure their caregivers know what prescriptions they need.

Patient Education keeps everyone in the loop.

Providing patients with multimedia education about their condition and medications keeps the patient and everyone in their circle of care up-to-date and informed about their condition and discharge plan. Studies show that compliance and comprehension can increase as much as 20% with digital learning. A lack of knowledge about prescriptions can cause:

Increased progression of the disease
Increased time in the hospital
Additional doctor and emergency room visits
Increased costs for both the hospital and patient

Following through on their educational plan supports a better outcome for the patient. With HCI’s multimedia educational content, patients can educate themselves at a time that fits their schedule and offers an opportunity for them to ask questions or get support if anything is unclear while still in the hospital.

With MediaCare and a digital library of educational content, patients who need additional information on their condition or prescriptions can find:

A full description of their medicines
Educational videos, specific to their condition or treatment
Side effects, warnings, and informational pictures

While improving patient education, multimedia educational content helps streamline staff workflow by automating the education process with push content and one-touch educational assignment with completion monitoring. MediaCare gives the Care Team more time to focus on the quality of care they are providing and creates a closed loop of patient care. Patients and their caregivers have the right information to prevent readmissions or crisis events once they are discharged, encourages follow-through and helps patients understand their treatment for the best possible outcome.

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