Patient Education from HCI offers patients resources for their best and lasting recovery.

Educate. Empower. Optimize.

Patient Education –

Vital to Good Outcomes

Patient education delivered at the point of care is vital to good outcomes, since you’re navigating your patient and their condition from diagnosis through treatment, discharge and recovery. A tailored health education program helps patients understand their health challenge, and comprehensive patient education can help with pain management and medication adherence. An important tool for patient education is incorporating digital video learning, which can be a form of personalized coaching to reinforce treatment plans. In addition, you’re giving patients motivation to maintain their well-being post-hospital stay.

Health Literacy –

Creating Better Transitions of Care

blankSet patients up for success with HCI on-demand video education. Educational content is prescribed in real-time when it’s integrated through MediaCare, based on diagnosis code or on physician’s orders. With ready-to-view content and welcome videos patients have assigned content by the time they arrive at their room after Admittance. This means that once they’re settled into their room, they’ve got tools already in place to encourage their recovery and improve their health literacy. From the start of their stay, you’re inspiring patients to health and enhancing their discharge plan.


Care Teams can prescribe clinically reviewed, age-appropriate, and evidence-based education videos from an vast library of digital content assigned at admission, either by physician orders or by diagnosis code. Working in tandem with HCI Interactive Whiteboards, Interactive Tablets and in-room patient televisions, HCI education partners present content that’s consistent with Joint Commission Standards and meets Meaningful Use objectives for patient education resources.


Compelling Content

Video health education content from our partners uses plain language that’s easy to understand, and uses visual, effective storytelling.

More than a thousand video titles are available, covering a wide range of conditions, treatments, procedures and illnesses. Our health education content also helps patients understand ways to combat emotional challenges like reducing loneliness, advance directives and coping with loss. In addition, content covers healthy diets, family life and relaxation for pain and stress relief.

Patient Education from HCI provides patients a wide range of content to support their recovery and health literacy.

Subjects are explained in age-appropriate terms with an empathetic tone of voice that doesn’t oversimplify the topic. Content is available in several languages.


From the HCI Interactive Unit Whiteboard, clinicians and caregivers can send reminders to patients to view their prescribed educational content.
Education reminder on HCI Interactive Unit Whiteboard
Education is prescribed and a banner message pushed to the Patient TV for
Patient education reminder on patient TV
Healthwise patient education example on HCI BedMate Tablet TV.
Patient education video example from Healthwise©

CarePlan for Comprehensive Patient Education

CarePlan is a patient education portal and monitor. From any MediaCare-connected Whiteboard or Tablet, clinicians can assign new patient education content as the patient’s condition or treatment changes. That content is monitored and aggregated, or specific reporting is available through MediaCare.


With CarePlan, push new health education content to a patient’s in-room TV, Desktop Tablet or Patient Whiteboard from any connected device. If it’s off, MediaCare turns on the TV so the content is available to view immediately, or queued to view later. As a reminder to view the content, a notification banner can be scrolled on the TV screen.

Patients can also search and select content they want to view at their own pace. With CarePlan, clinicians can track what’s been viewed and send reminders to view content with a touch to any connected device. 


HCI Digital VIdeo Education Partners

HCI patient education content is filled with rich illustrations and simple explanations so all patients, even those with language or comprehension challenges, feel informed about their condition. Importantly, this type of content helps with medication adherence. By pairing digital video education with your existing patient education program, patients feel empowered to participate in shared decision-making about their care.

MyMeds Supports Medication Education and Adherence

HCI's patient medications search app allows patients and their families to search their medications for accuracy, side effects and warnings.
Bedside patient TV showing MyMeds

Successful outcomes include Patient Education about medications to help patients understand their prescriptions, how to take them, and dosing instructions.

By understanding their medications, patients can avoid readmissions or sentinel events. To extend care, this content helps family caregivers maintain a full understanding of their responsibilities after discharge.

MyMeds is an app that supplies a searchable database of pictures, side effects and warnings about prescribed medications. With it, patients, parents and other caregivers are actively engaged in patient safety and medication efficacy, allowing them to fully understand how their medications support a patient’s recovery and ongoing well-being.

Aligning Clinical Communication and Optimizing Workflows

Free up staff time by assigning health educational content automatically based upon diagnosis codes or physician orders. No more trying to interpret illegible content assignment orders or tracking down charts. The process is 100% automated, so the Care Team can turn their focus back to quality patient time. No more searching and waiting for A/V staff, video carts, DVD players, tapes or printed materials.

HCI patient education allows providers to send reminders to patients for viewing their content

The Unit Whiteboard shows the percentage of education completed by each patient, so as discharge dates approach Nurses and clinicians can send reminders and assign or delete content right from the Nurses’ Station. Nurses and clinicians can even send personal messages or video call direct to patients to support their content viewing. That function saves steps and time for busy Nursing staff.

Real-time patient Surveys offer opportunities for service recovery.
HCI electronic Unit Whiteboards send reminders to patients to view the educational content.

Load surveys and comprehension quizzes into MediaCare to ensure patients are taking full advantage of the educational content. What’s more, you can use branching logic to deliver surveys by any criteria as stored in the EHR to get real-time feedback and opportunities for further discussions and teach-back.

Aggregated or Individual Patient Education Reporting

HCI presents easy to understand educational content for healthcare providers and their patients.


The Care Team has access to the video content watched by their patients, which enables them to send timely reminders to complete their viewing. The MediaCare Dashboard also offers reporting on aggregated or individual content use.

With a centrally managed content system that includes digital video content, it’s possible to reduce costs by as much as 35-40% in total print volume. That can mean a ~30% reduction or more in toner and ink costs. That adds up, since a large hospital system prints as much as eight million pages per year at a cost of approximately $3.8 million.

Interactive, digital learning helps healthcare providers reduce unnecessary costs, saves staff time and reduces readmissions or sentinel events.

HCI offers a range of touch-enabled, digital devices for patient administration and engagement to support patient-centered care and optimized workflows.

We welcome a conversation to help you determine the right patient education tools for your organization. Schedule a virtual demo on our patient education content today.