Engaging Patients on their Healthcare Journey

MediaCare offers patient-specific education easily accessed at any time through the in-room television. Selection is obtained from an extensive library of evidence-based, age-appropriate content assigned on admission, by physician orders and diagnoses code.  Our educational app is consistent with Joint Commission Standards and meets Meaningful Use objectives for patient education resources.

Clinicians have full flexibility to make appropriate changes, adding or deleting videos for the patient to view. If a clinician determines that additional or different content should be delivered, the agility of MediaCare makes this easy. The system is designed to monitor and track the exact viewing and understanding of the educational content. Once the education has been completed MediaCare will automatically notate the patient’s medical record.


Studies have shown that as many as 40% of patients over 65 had medication errors after leaving the hospital, and 18% of MediaCare patients discharged from a hospital are readmitted within 30 days. To avoid these stats, a hospital needs to prepare the patient and caregivers from one level of care to another. HCI’s CarePlan is an educational playlist that is developed to address the specific care needed for each patient. These playlists are designed to support the transition of care. Each playlist is pre-populated with tailored patient education.

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Top Playlists include:
• Orthopedic
• Cardiology
• Oncology
• Mother and Baby
• Weight Loss and Healthy Living

Once the prescribed educational videos are completed the information is automatically entered into the EMR. Upon completion, confirmation is automatically documented in the EMR. This feature supports the clinical workflow to focus on providing compassionate care while addressing Joint Commission requirements.

Nurses can review the educational dashboard with the patient and remind them of any videos the doctor has prescribed before discharge. If a video is viewed but not wholly understood, the patient requests clarification by sending an alert to the appropriate clinician.


Studies support that patient outcomes will increase dramatically when there is a discharge plan in place. Along with improving the patient’s outcome once discharged, an effective strategy can help to decrease the chances of the patient being readmitted. HCI’s MediaCare helps streamline the recovery process by ensuring the patient and caregivers receive educational content on specific health issues and details on medications they will be taking at home.

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If required, MediaCare can be used as part of the discharge process to provide additional information by connecting the patient with the appropriate staff member, such as a pharmacist to shed further light on a medication. MediaCare works across the continuum of care to make sure that the patient does not perceive discharge as an unexpected event, but a planned transition.

In summary, MediaCare helps to enhance these critical elements of the discharge process:

  • Discharge education that starts at the time of admission
  • Preparing the patient for the hospital to home transition
  • Caregiver(s) become fully educated to provide the best post-hospital care


HCI has developed an app that can do this and so much more. The patient can quickly identify drugs and medications, including pill identifying pictures

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Keeping a patient educated should not just be on their diagnosis, but also the medicine they are prescribed. Lack of knowledge of prescriptions can cause:

  • Increased progression of the disease
  • Increased time in the hospital
  • Additional doctor and emergency room visits
  • Increased costs for hospital

These causes can be yielded if there is an option for the patient to be able to educate themselves at a time that fits their schedule.

The patient can quickly identify drugs and medications, including pill identifying pictures. Patients who acquire additional information on their prescriptions can find:

  • A full description of their medicines
  • Educational videos
  • Side effects, warnings, and informational pictures

Along with improving patient education, this app will increase your staff’s workflow and give your staff more time to focus on the quality of care they are providing.  In summary, the patient will have the appropriate knowledge to keep them at ease and help to prevent unnecessary revisits to the hospital once they are discharged.