PATIENT ENGAGEMENT:
HELPING PATIENTS FEEL COMFORTABLE AND MORE AT HOME
When it comes to patient engagement, the patient television is an undervalued piece of the patient engagement puzzle. Often restricted to bed, patients spend much of their time sleeping or watching television. Why not use the TV as a teaching device, marketing vehicle or source of entertainment? To stay ahead, facilities need to offer more than just cable TV. Integrating HCI’s enterprise integration platform, MediaCare, can help your facility do that and more. Combined with HCI’s Digital Interactive Whiteboards, you can implement a complete interactive patient care solution designed specifically for your facility standards and needs.
MediaCare is a complete patient engagement solution. It’s a suite of purpose-built apps that provide patient education, care and monitoring, entertainment and staff support for actionable insights. Through extensive research and real-world experience, we’ve built a solution that meets the needs of today’s healthcare providers. MediaCare offers a robust, custom, and flexible solution that meets ever-changing healthcare needs for patient engagement.
WELCOME AND BANNER ADS
Welcome and banner videos enhance the total hospitalization experience and help to keep patients informed and aligned. Including a custom welcome message with branding creates positive expectations and helps ensure that the patient is appropriately on board. Create a competitive advantage and provide answers to common questions or concerns to alleviate and worries.
You can display images, videos or news relevant to a department, wing, specialty or unit. You can inform patients and their family caregivers about facility policies and expectations, and advise about the availability of facility retail spaces, foodservice venues, pharmacy capabilities and more.
INTERACTIVE WHITEBOARDS
Interactive whiteboards are a perfect model for hospital technology adoption – doing a task better, faster, at less cost, with improved connection between patients and staff.
Interactive whiteboards as a replacement for traditional dry erase boards optimize workflows and enhance delivery of quality patient care. With continuous patient and rounding data entered into the electronic health record from HCI touchscreen interactive whiteboards, patients are better informed about their care and treatment. Enhance and support Care Team collaboration by providing a central, digital repository of patient vital information, discharge planning, daily goals, treatment schedules and medications.
Like all of HCI’s products, our Interactive Whiteboards can be fully customized to fit facility branding and needs. Interactive Whiteboards can be located in the corridor outside a patient room, as the in-room patient display, and at the Nurse’s Station for monitoring a wing, unit or department of beds or patients. All displayed vital patient information on any HCI device is updated directly from the patient electronic health record:
- Daily goals, daily schedule and discharge information
- Patient restrictions and protocols, such as Fall Risk, Contact protocols or Dietary restrictions.
- Prescribed medications with dosage information.
- Triggered alerts: Any alerts triggered by the patient, or Nurse Calls are color-coded and stacked on the digital display, showing elapsed time since the alert was triggered.
- Names and photos of Care Team members, including clinical staff and physicians. Patients can identify the nurse on duty quickly. Information on members of the Care Team is automatically updated via the hospital’s EMR or Nurse Call system, during a shift change, for example.
- Reflects the specific needs of a patient or the initiatives of a hospital or unit. This can include their pain goal or daily schedule, accessed from the clinical system. Notes entered into the EHR can be available to Care Team members to show specific information in support of patient requests as outlined by the Joint Commission, such as spiritual or modesty requests.
- Any visitation restrictions, direct room phone number, the current date and time and weather.
The flexibility of HCI Interactive Whiteboards provides hospitals with an opportunity to highlight essential initiatives such as pain management, quiet at night, or fall prevention. Staff and Care Team members no longer have to spend time updating a dry erase board, and administrators eliminate the need for replacement boards and all the supplies that go with them – like markers, erasers and special cleaners; and door flags, magnets and sliders.
A variety of feature modules are available to support your patient care goals. Your HCI support team will share best practices to configure your Interactive Whiteboards to ensure a patient-centric experience is aligned with your strategic objectives.
GIFT SHOP
Whether it’s selecting a book from the hospital gift shop, filling a prescription, or arranging for durable medical equipment, patients and their families can now enjoy the convenience of shopping from their room.
The MediaCare bedside shopping feature provides convenience for the patient and a new source of revenue for the hospital in areas including:
- Pharmacy
- Gift Shop or Marketplace
- Medical Equipment
Before discharge, patients can purchase the supplies they need. Whether it’s crutches or a blood pressure monitor, it can be ordered through the MediaCare solution. Multiple stores for different product categories can be set up. The storefront is entirely customizable. It offers unlimited “shelf-space” for items in a variety of categories. Gift Shop gives your patients a new level of convenience and gives your hospital a new source of revenue. Your HCI Account Manager will work with your team to develop your retail strategy.
Shopping experiences let the patients see complete pricing, product descriptions, and product images. Hospital managers can download and export transaction data for tracking and reporting.
INTERACTIVE MEAL ORDERING
When patients place an order using their pillow speaker control, HCI’s interactive patient care technology seamlessly interfaces with existing systems used by the hospital’s dietary services department. Streamlining this process gives the patient control and frees up caregivers. Caregivers are then able to focus solely on providing compassionate care.
Your account services manager will make sure your implementation supports key functions:
- Identity is first authenticated for HIPAA compliance to ensure the correct diet is displayed
- Menu options displayed to reflect the patient’s therapeutic dietary restrictions
- Educational messaging and nutritional summaries keep patients informed and complement existing nutritional counseling
- Advance ordering allows patients to order up to three meals in advance
- Visitors can order and pay for meals directly through MediaCare
- Restrictions can be set to limit the number of menu items ordered
By utilizing an in-room dining feature, your facility can improve dietary efficiencies, help patients better understand their meal choices and give your hospital a new source of revenue.
PHARMACY FULFILLMENT
According to Pharmacy Times, 30% of first-time prescriptions are abandoned by patients and thus not picked up at the pharmacy. Patients’ failure to fill the prescription or a lack of understanding or education about their medications can lead to an increase in readmissions. This can have a significant negative impact on reimbursements and HCAHPS rankings. To help resolve this issue before a patient is discharged, Pharmacy Fulfillment can be implemented to make sure patients are fully versed on their prescriptions and medications.
By providing Pharmacy Fulfillment, you give patients the opportunity to have their prescriptions filled before discharge and save them from having to 
Implementing HCI’s bedside pharmacy fulfillment plan reduces readmissions that represent a significant expense for healthcare facilities.
VISITOR LOG and RTLS
For a visitor, seeing their family member or friend in the hospital can be an emotional experience. Tying systems together to provide real-time visitor and Care Team information provides timely information to patients and their families, which can have a significant, positive impact on their experiences.
MediaCare ties into a facility’s RTLS or other staff and equipment tracking system to provide instant notification when a staff member enters a patient room, and when they leave. Every visit is tracked and recorded in the patient’s EHR, creating a history of rounding and care. Alerts can be triggered in the event of security issues, so patients and staff remain safe.
Real-time location systems (RTLS) provide family members with a log of all Care Team visits to ease a family’s anxieties during a stressful time. In 
When RTLS is deployed throughout a facility, workflow management becomes a seamless process. Real-time results help measure care, the amount of time patients receive from staff, and who has been in the patient’s room to care for the patient.
WAYFINDING
Navigating through a hospital can add extra stress or anxiety for patients or their caregivers. The HCI Wayfinding App allows caregivers, patients and visitors to access a map of the hospital to help quickly locate the department desired. Maps can be branded and direct guests and patients to specific areas of the facility. This space can also be used to display art or unit-specific imagery.
HCI’s Wayfinding App is a feature that provides convenience and satisfaction. You’re not only improving the experience for the patient, but for visitors, vendors and other guests.
The Wayfinding App can be used strategically to highlight specific retail spaces within a healthcare structure. Direct guests to foodservice, pharmacy or gift shop spaces, or provide detailed information on the availability of pharmacy location, capabilities and special offers. Guide patients and their family caregivers to medical equipment rental for discharge equipment, or guide guests to visiting and waiting areas for pediatric, labor and delivery or other specialty wards. You know what your guests need – MediaCare and the Wayfinding App make it possible.