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Going Beyond the Patient’s Expectations

While TV’s in your hospital room are nothing new, what you should know about are the options that you have to watch on those sleek, flat-screen terminals. Here are a few of the types of things HCI’s televisions have to offer:

  • Surf the Internet
  • Order meals
  • Communicate with nurses
  • View X-Rays, medical records, etc.
  • Watch videos on managing your condition
  • Preview just-released movies
  • More!

Among the regular entertainment options that typically include a wide range of television shows and movies, hospitals moving toward an interactive patient care software not only improve the patient’s experience, but also reduce readmissions and add to patient satisfaction.

HCI, which specializes in Android TVs, apps and interactive patient care is ahead of many and is even setting the standard for media in healthcare with its innovative approach to patient-focused technology solutions. HCI has solutions that fit any healthcare facility. These include:

  • EHR (Electronic Health Record): the ability to prescribe a video or quiz and record your results in your patient
  • Apps: Millions of apps to educate, inform and entertain (including Enterprise Cloud Apps).
  • Android TV: includes Internet, media player and Television

Some other factors that are pushing interactive systems to the forefront include patient satisfaction mandates. Medicare now collects patient-satisfaction data and cuts reimbursements for facilities performing poorly and using interactive tools to get patients more involved in their care also should reduce hospital readmissions, which is another factor affecting reimbursements.

And while you probably still won’t be wishing for an extended stay in your local hospital, the trends are that in the next few years if you do have to stay at one, you’ll get some of that luxury experience while you’re there!

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How Communication Promotes Healthy Aging

It pays to communicate frequently with your health care team. When you communicate frequently, you cut back the risks of various disease. Studies show that people who frequently discuss their health with doctors live a longer and healthier life. What’s more, when patients are given tools that help them stay proactive about their health, they do better!

How Far Communication Stretches:
Communication reaches further however than verbal words. When a doctor reviews your health, that’s the patient’s cue to participate too, so help the patient understand that role.

  • Condition: participation can include discussing treatments or the impact of your condition.
  • History: it can look like communicating about medications and previous illnesses
  • Clarification: help your patients understand that it’s okay to double check or ask a question more than once.

When you take time to communicate with your doctor and study health care, you will have the time to live for healthy aging.
As a healthcare organization, it’s your purpose to share with your care team the importance of communicating with patients these and other important values, you will directly contribute to higher levels of patient satisfaction and can boost patient engagement as well.

Other avenues that hospitals are pursuing now are integrating technology with traditional modes of communication (face-to-face, literature, running videos, whiteboards, etc) to facilitate and automate communication in formats that are familiar to people of all ages.

Has your organization considered the adoption of automated technology to expand and improve your communication with patients when it comes to informing, educating and entertaining them while at your facility?
Talk to HCI about how we can help you do this today. At the intersection of technology and healthcare, we have the unique privilege of being able to offer you solutions that will meet your needs.

Contact us today for a product demo or to learn more!

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Get Fully Engaged Patients With Innovative Patient-Centered Tools

How is your hospital organization working to get patients fully engaged in their own health? In their healthcare? Have you considered tools that could be the very solution to get patients to be connected and passionate about taking care of themselves?
We know hospitals. Most of the time when you’re in one, you really don’t want to be there. Reminders that we all break down, experience suffering and ultimately loss are simply facts of life that we’d like to think about less if we have the option.
But what if while you were in the hospital you felt almost as comfortable as you might in your hotel or in a friend’s home staying overnight?

What if you had access to your favorite movies? Websites? Music? Other media? And better yet, what if you could as easily flip through the channels and find what you’re interested in watching as you could look up information on the very condition that brought you to the hospital to see what you could do to get back on your feet faster?

HCI more than makes this possible. With our hospital grade TVs powered by Android technology, you have the ability to provide access to all of this and more when it comes to serving your patients.
HCI’s televisions are the only one of its kind. Its features are top of the line and include:

  • Ethernet, WiFi, and Bluetooth built in
  • Infection control design
  • Durable, cleanable safety glass screen
  • Whispering wall inductive speakers
  • Capacitive touch keypad
  • Universal pillow speaker design
  • Remote Update Capability
  • Video Conferencing Capable with optional webcam
  • Simple, One Step Patient Data Wipe for HIPPA compliance
  • Provides patients, visitors, and staff with video, music, and more
  • Front keypad allows staff and visitors access without disturbing the patient
  • Easily accessible side inputs for accessories

Already have the televisions installed but wanting to still receive all the above and more. Learn more about our Android Set-top-box, the HUB.

So is your organization ready to take the next step in making it possible for your patients to more fully engage in their health—their healthcare through innovative tools such as the interactive patient care TV and more?

Talk to HCI today to learn more about how we can help you get on your way to doing so.


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Identifying Tools that Improve HCAHPS Scores

As you consider where your hospital organization stands today and how you are doing when it comes to delivering high-quality care to patients, one topic that will invariably emerge is that of your HCAHPS scores.  With trends moving toward these scores playing an increasingly “heavy” role in your overall rating and reimbursement levels as a hospital, tools to help you achieve better scores and improved care will gain importance as well.

There are several features you want to look for in patient-centered tools which lead to improved outcomes and HCAHPS scores. Those features are:

  • Tools that ask patients about their hospital experiences
  • The ability to collect standardized patient experience data
  • A method for adjusting data for equitable comparisons and benchmarking
  • A mechanism for publically reporting results
  • Incentives for using to improve hospital quality of care

HCAHPS performance is more predictive of readmission rates than the objective clinical performance measures often used to assess the quality of hospital care. HCI’s solutions couple the most current advances in Android technology with the latest in healthcare research and policy to provide tools that can immediately and directly lead your hospital to better performance and outcomes.

How important are HCAHPS scores for your organization today?

To learn more about our tools, contact us today!

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Engage Patients Without a Network

It is a well-known fact that patient engagement leads to better patient experiences. Patient engagement can include providing educational material, entertainment, and general information. There are many methods for delivering such information, some of which include the use of technology like smart TVs, interactive patient care systems, etc. And, with the heightened awareness of HCAHPS scores affecting reimbursements, it’s more important than ever to keep patients as happy and healthy as possible.

With the advent of Smart TVs, delivering such information is easy. Smart TVs, like HCI’s Android-powered RoomMate television, don’t necessarily need a network connection to be “smart”. A great deal of information can be stored inside the TV. For example, from the TV home screen, patients can click the Hospital Welcome icon to play a welcome video or click the Info icon to display general hospital information.

Patients also have the ability to see who their doctors, nurses and other hospital staff are right from their TV display. This is especially important when patients see many care providers throughout their hospital stay. By connecting the faces with names and how those providers play a part in their care, patients and families can feel more engaged and in tune with their care plans.

Patient education can also be stored inside the television and played on demand. Patients simply click the EDU icon on their Android-powered TV to view a list of educational content available. Doing so eliminates the need for TV carts on wheels or DVDs with DVD players. Patients receive the information and educational content when they are ready and can repeat the content as necessary. Patients stay engaged through learning, which can help reduce readmissions. By offering content at the patient’s fingertips, the nursing staff can spend less time looking for educational DVDs and carts and more time on clinical tasks.

There are many ways to keep patients engaged with technology, including smart TVs that are smart without the need for a network connection. Learn about the RoomMate today!

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Connecting Patients to the Outside World

Patient education and entertainment systems have evolved tremendously over the years.  There are numerous ways a hospital can differentiate themselves from their competition – one being through patient entertainment.  Most likely a healthcare facility is not the place that most people want to be, but what if you could provide them with the comforts of their own home.

HCI’s interactive patient entertainment system helps people beat boredom while becoming more engaged in their own healthcare. The result: increased patient satisfaction, better health outcomes, and decreased hospital readmissions.

With our latest product, the HUB it is highly flexible, cost effective platform, and can be deployed on any TV with an HDMI port.  This Android set top box can provide your facility with a long-term solution that will scale to your needs both today and tomorrow.  Below are just a few features the HUB is capable of:

  • Internet access
  • Access to all email providers
  • Netflix, Hulu, Swing TV and other similar apps can be downloaded to the devices for the patient to access with their own log-in credentials
  • Custom TV guide
  • Promote gift shop deals with dynamic in-store advertisements
  • And so much more…

Drive your patient satisfaction scores up now before your competition does.

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Is your facility tuned into the benefits of the swing-arm televisions?

Having worked with hundreds of dialysis and infusion clinics around the country, we understand their needs and demands. Our vision is to make treatments more tolerable by offering a touchscreen arm-mounted television, BedMate, to provide patients with a wide variety of entertainment options including television, movies, music, games, and Internet browsing.

HCI’s BedMate televisions offer many “smart” designs, including halo and rounded corners for patient safety, USB clone, and front button keypads. The infection control design is safe, durable, and easy to clean.

The BedMate also has the benefit of running on the Android platform. Android is an open platform, it is easy to create custom apps designed specifically for your facility and patient needs. We have developed our own CareApps to advance the patient experience and take it a whole new level.

Let us bring the technology to your facility and provide a flexible and future-proof platform. Learn more about the many features this device has and how it can change the experience your patients have. Are you interested in a demo?  Sign up here!

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Achieve Better Outcomes and Lower Readmissions

We know that one of the biggest challenges faced by hospital organizations is that of achieving better outcomes and lower readmissions. What you may not realize, however, is that solutions to help you meet these goals are in reach.

Healthcare Information is a service-focused organization committed to improving the health of the people and communities we serve. By developing and implementing integrated technology solutions, we enable healthcare systems and hospitals of all sizes to enhance the experience of their patients while better managing metrics that affect the bottom line.

Watch this video to learn how and why we are so passionate about increasing patient engagement, satisfaction, and outcomes.

Our Solutions Allow for:

  • More effective, comprehensive and powerful communication with patients during in-hospital stays and outpatient treatments.
  • Proactive education of patients on their conditions, post-hospital care and other important information to maintain healthy lifestyles once they leave the facility.
  • Expanded opportunities to deliver interactive and engaging entertainment to patients in a manner that can greatly influence patient satisfaction.

Studies show that connecting with patients through interactive tools increase patient engagement, which by extension, translate into higher levels of patient compliance when it comes to carrying out post-hospital stay care and routines.

Learn more today by contacting HCI or requesting a product demo/appointment for a consultation.

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Knowledge is Power

Educational videos allow patients and their caregivers to understand their disease and treatment plan.  By educating the patient the healthcare facility is empowering the patient to take a more active role in improving and maintaining their health. In return, your readmissions rate will be reduced, have an increase in reimbursements and better communication between staff members and the patient. To ensure patient education is done efficiently and effectively the staff needs a set of educational tools that run seamlessly and are easy to access. These set of tools can be found with HCI’s Interactive Patient Care Software – MediaCare.

MediaCare is the most advanced interactive patient education and entertainment solution in the market. The software delivers an innovative patient experience and provides clinical management tools to healthcare facilities both large and small. Education can be delivered through the TV without the patient or staff having to leave the room.  MediaCare utilizes data within the hospital’s EMR systems to deliver personalized patient care. Patients receive assigned educational videos based on their specific condition and prescribed medications from the EMR. Once the patient has completed the education, MediaCare reports back to the EMR system and documents the completion.

Not only can MediaCare help assist in educating the patient but some other features are:

  • Clinical and non-clinical service delivery and recovery features
  • Hospital information and entertainment to enhance the patient experience
  • Digital Whiteboard access to important care, room, and staff information
  • Online workflow management, reporting, and analytic tools
  • Satisfaction surveys and comprehension testing
  • Incorporation of Hospital branding and revenue generation opportunities for hospital and auxiliary services such as Pharmacy, Gift Shop, and Cafe
  • Remote Network Clone & Software Updates

Learn more about MediaCare here.




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How Important is Infection Control at Your Healthcare Facility?

Decision makers in hospitals, dialysis centers, and other healthcare facilities are finding themselves at the intersection of quality and cost when it comes to evaluating recent technologies.  While technology can help improve patient care, hardware used can be involved in the transmission of infection between staff and patients. Computer hardware, especially keyboards, can be contaminated when touched by the user’s hands. It is stated that 25% of hospital keyboards tested positive for the deadly super bug MRSA.

HCI’s Health-Key keyboard is a cost effective and infection control keyboard built for the medical environment. The glass top keyboard, which is also 100% waterproof, can be cleaned with any hospital grade disinfectant.  To enhance patient and staff safety, we make our keyboards in hygienic white, so that bodily fluids, spills, dust and other contaminants are easier to spot letting the user know it is time to disinfect.  Other features of the medical keyboard are:

  • USB, Bluetooth and 2.4G Wireless Connectivity
  • Sealed to IP65 standard — safe enough to be cleaned in a dishwasher
  • Can control multiple devices
  • Backlight keys
  • Cleaning Software to safe guard both patients and staff
  • Built-in function to disable keys during cleaning
  • High-Speed data entry capabilities
  • 12 shortcut hot keys: Instantly access email, launch a web search or pause music with one touch
  • Enters sleep mode after 10 minutes of inactivity to maximize battery life
  • And so much more…

Our keyboard bundled with our other technology solutions can improve outcomes and reduce costs at your facility. Experience first-hand what our technologies can do for you by scheduling a demo now.