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Offering the Most in Entertainment

Keeping a patient entertained needs to go beyond offering just television services. What if you had the capability to offer your patients access to music, social media platforms, games, movies on-demand, internet and so much more? Well, the worry is over – we have the answer for you!

Due to constant changes in the healthcare industry and the revolving patient experience our solution was developed for today and tomorrow. We can provide your facility a long-term solution that will impact patient satisfaction and engagement from day one. No other platform provides this level of flexibility – we can guarantee that!

HCI has made this possible by building our devices on the Android OS platform. When you switch over to Android you open the door for an endless amount of apps that can be downloaded on the device. Our BedMate devices went through extensive research to be able to provide the best product for dialysis centers, infusion centers, and other healthcare facilities. This low voltage swing arm television offers a level of performance and functionality that is unmatched. In addition to having a fluid, multi-touch interface with HD resolution, the device’s infection control design makes it safe, durable and is easy to clean.

Learn more about this product and sign up for a live demo here! No need for low voltage swing arm televisions view our other solutions!

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Your Answer to Increasing Patient Engagement

A common buzz word found in healthcare facilities is patient engagement. When patient engagement is done correctly, it leads to lower readmissions, increase satisfaction, happier patients and increase profits. Patient engagement needs to go beyond the staff and communication needs to be done easily for this to happen.

Bob Dylan wrote, “The Times They Are A-Changin”.  It has never been more pertinent as it is today.  Technology has transformed almost all aspects of our lives.  One example is how we watch TV, news, and movies.   How Americans are consuming media is changing at a rapid pace.  All age groups are moving away from traditional broadcast to on-demand programming options; seniors are not an exception.  A recent study conducted by Barclay’s financial and published by AARP shows that in 2016, 34% of Americans 65+ use streaming devices to consume entertainment on demand compared to 41% who watch through traditional methods.  Although less, usage is a 36% percent increase compared to that number 2015.  Reality is, it is changing, and changing fast.

Why is this important for a healthcare facility?  Multiple reasons.

  1. Individuals are consuming media-on-demand and on their terms at a dramatic pace.
  2. The knowledge and use of interactive devices are increasing across all age groups. Facilities can use this trend to their advantage to better educate, communicate and entertain while providing the clinical staff tools to better manage, measure and document quality of care.

So how can this be done – with HCI’s latest product the HUB. The HUB is our most advanced interactive patient education and engagement solution to date. It is a highly flexible, cost-effective platform, and can be deployed on any TV with an HDMI port. Healthcare providers can quickly transform their current televisions into a full-featured patient entertainment, education, and communication solution.

  • Push delivery of patient-specific education plans
  • Patients can also connect with the comforts of home through entertainment options such as blockbuster movies, games, relaxation programming, and music
  • Patient Whiteboard access to important care, room, and staff information
  • Online workflow management, reporting, and analytic tools
  • Satisfaction surveys and comprehension testing
  • Automated clinical workflows and EMR documentation
  • And so much more…

Learn more about the HUB here and see how it can place your facility above the rest.  You can also request a live demo here.

 

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MediaCare – Enterprise Level TV Management & Engagement Platform

It is all about positive, healthy outcomes.  Getting patients the proper care, education, and information during the stay and upon discharge, equipping them properly to continue recovery.  The object is providing a positive experience about their stay and understanding their role in staying healthy.

Technology provides opportunities for facilities to educate, communicate and entertain while providing the proper clinical tools to more efficiently manage, measure and document quality of care.

HCI’s MediaCare platform approaches patient engagement differently. Suitable for all sizes and types of healthcare facilities, MediaCare is easily scalable to fit into a small Critical Access Facility or Dialysis clinic to an extensive, multi-facility hospital system.  Focused around impacting patient care and outcomes, the software, MediaCare directly communicates with HCI Android-powered devices and is structured to:

  • Increase CMS Reimbursements
  • Improve Patient Satisfaction
  • Decrease Readmissions
  • Facilitate and promote positive patient engagement
  • Document patient interactions to measure facility performance
  • Cost-effective solution
  • Identify service recovery opportunities – Resolve before discharge
  • Run independently, or tie into a facility’s EHR and ADT
  • Reduce non-clinical task saturation through process flow automation
  • Easy to maintain

Once integrated, MediaCare can automatically or manually provide patients prescribed education, comprehension testing based on diagnosis, medication, prescribed procedures and clinical orders. HCI’s system can work with custom content as well as all leading video education providers. Request your demo today and experience what MediaCare can do for you and your staff. 

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Communication is the Key to Success

Healthcare facilities are in a constant state of wanting to keep the patients informed and aligned. To ensure that this goal is done correctly they need to improve sharing of information between patients and nurses and keep front-line staff and patients better informed. A trusting relationship with patients and their families is built on open, honest communication.

There is a significant amount of evidence that shows the usage of whiteboards can meet the needs and goals for patient communication. HCI’s product line aligns with patient communication and was one of our focus when designing the Digital Whiteboard. One of the features of our whiteboard is that it is made from glass. Glass whiteboards are much more cost-effective than a traditional whiteboard. Our whiteboard is incredibly durable. Traditional whiteboard may cost half the price of a glass board, but you will be replacing a heavily used traditional whiteboard every 5-10 years, whereas a glass whiteboard will never stain or streak and there is no reason or need to replace it.

Whiteboard uses typically include scheduling, patient updates, care team information and more. Our innovative communication tool can enhance many of these functions and increase the efficiency of your staff. The Whiteboard display is built upon a series of Android Widgets. The data is populated by the EMR and the widgets are auto-populated, unlike other competing systems. Custom updates can be controlled through our interactive patient care software, MediaCare. View our video to see more features of the whiteboard here.

Whether it’s keeping track of patient schedules, seeing the progress of a particular patient, or even keeping track of your staff’s information, it’s clear why HCI’s whiteboards are a true necessity for any healthcare facility. Contact us today to get your free demo.

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Technology Provides Access to the Prevention of Common Diseases

It sounds trite to say so—nevertheless it’s still true. An ounce of prevention goes a long way toward improving your long-term health. Whether that’s through making every effort to get your patients to their regular visits to see their physician, sending appointment reminders, or helping patients take action when a problem has been identified, the role that your hospital organization or medical practice can take is enormous.

Why not lead your patients to healthier lives?

Some of the most common diseases seen in the elderly actually start in young adulthood, and with proper education, risks for these conditions can be lessened.

Two common examples include:

Arthritis is commonly seen in older people. One of the leading causes is due to injuries and bones that hadn’t healed after the injury. The patient may have lacked the knowledge to strengthen the bones, muscles, and joints, thus the condition leads to arthritis. While hereditary factors may also play a role, knowing that arthritis is treatable when you catch it at its earliest stage will go far to help the patient impacted take appropriate measures.
Cancer is another disease that affects millions of our older generation. Many cancers stem from lifestyle choices such as overeating, smoking, drinking excessive amounts of alcohol among other choices. Patients can also reduce their risks of various types of cancers with regular visits to their family doctor and take preventative measures if cancer runs in their families.

Even as young as 30, the body starts to decline, and this might be the optimal time to help your patients engage in long-term prevention of disease with good lifestyle choices now.

What can your organization do to help reduce these and other risks?

Improving the outcomes of your current patients is one of your top priorities so the fact that that you don’t actively reach out to patients who haven’t walked through your doors is no surprise. That being said, you can help patients choose you when they do need your services by sharing your core mission and values and what you believe about patient access to information and education in and out of the hospital.

Many hospitals are not adopting high tech equipment to facilitate in-house communication with patients, but they may not be adopting the strongest suite of tools. If your organization isn’t completely satisfied with your hospital grade televisions, your databases that collect and disseminate patient satisfaction information or your current plan to track and ensure patient engagement and coordination of care, you should talk with HCI today.

Specializing in innovative tools that bring technology and healthcare solutions together, we can share success story after success story with you about how tools like the IPTV and mobile devices powered by Android technology have made the difference inpatient hospital stays.

And when one patient has a positive experience, he shares that with others, which leads them to look at what your organization values.

Let HCI help you make sure that message is matched to your mission with the adoption of the latest, innovative tools to keep patients informed, educated and entertained! Contact us today!

 

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Going Beyond the Patient’s Expectations

While TV’s in your hospital room are nothing new, what you should know about are the options that you have to watch on those sleek, flat-screen terminals. Here are a few of the types of things HCI’s televisions have to offer:

  • Surf the Internet
  • Order meals
  • Communicate with nurses
  • View X-Rays, medical records, etc.
  • Watch videos on managing your condition
  • Preview just-released movies
  • More!

Among the regular entertainment options that typically include a wide range of television shows and movies, hospitals moving toward an interactive patient care software not only improve the patient’s experience but also reduce readmissions and add to patient satisfaction.HCI, which specializes in Android TVs, apps and interactive patient care is ahead of many and is even setting the standard for media in healthcare with its innovative approach to patient-focused technology solutions. HCI has solutions that fit any healthcare facility. These include:

  • EHR (Electronic Health Record): the ability to prescribe a video or quiz and record your results in your patient
  • Apps: Millions of apps to educate, inform and entertain (including Enterprise Cloud Apps).
  • Android TV: includes Internet, media player and Television

Some other factors that are pushing interactive systems to the forefront include patient satisfaction mandates. Medicare now collects patient-satisfaction data and cuts reimbursements for facilities performing poorly and using interactive tools to get patients more involved in their care also should reduce hospital readmissions, which is another factor affecting reimbursements.And while you probably still won’t be wishing for an extended stay in your local hospital, the trends are that in the next few years if you do have to stay at one, you’ll get some of that luxury experience while you’re there!

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How Communication Promotes Healthy Aging

It pays to communicate frequently with your health care team. When you communicate frequently, you cut back the risks of various disease. Studies show that people who frequently discuss their health with doctors live a longer and healthier life. What’s more, when patients are given tools that help them stay proactive about their health, they do better!

How Far Communication Stretches:
Communication reaches further however than verbal words. When a doctor reviews your health, that’s the patient’s cue to participate too, so help the patient understand that role.

  • Condition: participation can include discussing treatments or the impact of your condition.
  • History: it can look like communicating about medications and previous illnesses
  • Clarification: help your patients understand that it’s okay to double check or ask a question more than once.

When you take time to communicate with your doctor and study health care, you will have the time to live for healthy aging.
As a healthcare organization, it’s your purpose to share with your care team the importance of communicating with patients these and other important values, you will directly contribute to higher levels of patient satisfaction and can boost patient engagement as well.

Other avenues that hospitals are pursuing now are integrating technology with traditional modes of communication (face-to-face, literature, running videos, whiteboards, etc) to facilitate and automate communication in formats that are familiar to people of all ages.

Has your organization considered the adoption of automated technology to expand and improve your communication with patients when it comes to informing, educating and entertaining them while at your facility?
Talk to HCI about how we can help you do this today. At the intersection of technology and healthcare, we have the unique privilege of being able to offer you solutions that will meet your needs.

Contact us today for a product demo or to learn more!

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Get Fully Engaged Patients With Innovative Patient-Centered Tools

How is your hospital organization working to get patients fully engaged in their own health? In their healthcare? Have you considered tools that could be the very solution to get patients to be connected and passionate about taking care of themselves?
We know hospitals. Most of the time when you’re in one, you really don’t want to be there. Reminders that we all break down, experience suffering and ultimately loss are simply facts of life that we’d like to think about less if we have the option.
But what if while you were in the hospital you felt almost as comfortable as you might in your hotel or in a friend’s home staying overnight?

What if you had access to your favorite movies? Websites? Music? Other media? And better yet, what if you could as easily flip through the channels and find what you’re interested in watching as you could look up information on the very condition that brought you to the hospital to see what you could do to get back on your feet faster?

HCI more than makes this possible. With our hospital grade TVs powered by Android technology, you have the ability to provide access to all of this and more when it comes to serving your patients.
HCI’s televisions are the only one of its kind. Its features are top of the line and include:

  • Ethernet, WiFi, and Bluetooth built in
  • Infection control design
  • Durable, cleanable safety glass screen
  • Whispering wall inductive speakers
  • Capacitive touch keypad
  • Universal pillow speaker design
  • Remote Update Capability
  • Video Conferencing Capable with optional webcam
  • Simple, One Step Patient Data Wipe for HIPPA compliance
  • Provides patients, visitors, and staff with video, music, and more
  • Front keypad allows staff and visitors access without disturbing the patient
  • Easily accessible side inputs for accessories

Already have the televisions installed but wanting to still receive all the above and more. Learn more about our Android Set-top-box, the HUB.

So is your organization ready to take the next step in making it possible for your patients to more fully engage in their health—their healthcare through innovative tools such as the interactive patient care TV and more?

Talk to HCI today to learn more about how we can help you get on your way to doing so.

 

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Identifying Tools that Improve HCAHPS Scores

As you consider where your hospital organization stands today and how you are doing when it comes to delivering high-quality care to patients, one topic that will invariably emerge is that of your HCAHPS scores.  With trends moving toward these scores playing an increasingly “heavy” role in your overall rating and reimbursement levels as a hospital, tools to help you achieve better scores and improved care will gain importance as well.

There are several features you want to look for in patient-centered tools which lead to improved outcomes and HCAHPS scores. Those features are:

  • Tools that ask patients about their hospital experiences
  • The ability to collect standardized patient experience data
  • A method for adjusting data for equitable comparisons and benchmarking
  • A mechanism for publically reporting results
  • Incentives for using to improve hospital quality of care

HCAHPS performance is more predictive of readmission rates than the objective clinical performance measures often used to assess the quality of hospital care. HCI’s solutions couple the most current advances in Android technology with the latest in healthcare research and policy to provide tools that can immediately and directly lead your hospital to better performance and outcomes.

How important are HCAHPS scores for your organization today?

To learn more about our tools, contact us today!

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Engage Patients Without a Network

It is a well-known fact that patient engagement leads to better patient experiences. Patient engagement can include providing educational material, entertainment, and general information. There are many methods for delivering such information, some of which include the use of technology like smart TVs, interactive patient care systems, etc. And, with the heightened awareness of HCAHPS scores affecting reimbursements, it’s more important than ever to keep patients as happy and healthy as possible.

With the advent of Smart TVs, delivering such information is easy. Smart TVs, like HCI’s Android-powered RoomMate television, don’t necessarily need a network connection to be “smart”. A great deal of information can be stored inside the TV. For example, from the TV home screen, patients can click the Hospital Welcome icon to play a welcome video or click the Info icon to display general hospital information.

Patients also have the ability to see who their doctors, nurses and other hospital staff are right from their TV display. This is especially important when patients see many care providers throughout their hospital stay. By connecting the faces with names and how those providers play a part in their care, patients and families can feel more engaged and in tune with their care plans.

Patient education can also be stored inside the television and played on demand. Patients simply click the EDU icon on their Android-powered TV to view a list of educational content available. Doing so eliminates the need for TV carts on wheels or DVDs with DVD players. Patients receive the information and educational content when they are ready and can repeat the content as necessary. Patients stay engaged through learning, which can help reduce readmissions. By offering content at the patient’s fingertips, the nursing staff can spend less time looking for educational DVDs and carts and more time on clinical tasks.

There are many ways to keep patients engaged with technology, including smart TVs that are smart without the need for a network connection. Learn about the RoomMate today!