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Interactive Meal Ordering at the Patient’s Bedside

When patients use CareTV to order meals, their satisfaction grows, your staff saves time, your expenses decrease, and have a reduction in food waste.

When patients place an order using their pillow speaker control, HCI’s interactive patient care technology seamlessly interfaces with existing systems used by the hospital’s dietary services department.  Streamlining this process gives the patient control and frees up caregivers. Caregivers are then able to focus solely on providing compassionate care.

Your account services manager will make sure your implementation supports key functions:

  • Identity is first authenticated for HIPAA compliance to ensure the correct diet is displayed
  • Menu options displayed to reflect the patient’s therapeutic dietary restrictions
  • Educational messaging and nutritional summaries keep patients informed and complement existing nutritional counseling
  • Advance ordering allows patients to order up to three meals in advance
  • Visitors can order and pay for meals directly through CareTV
  • Restrictions can be set to limit the number of menu items ordered

By utilizing an in-room dining feature, your facility can improve dietary efficiencies, help patients better understand their meal choices and give your hospital a new source of revenue.

Reach out to us today and see firsthand how this can be implemented into your healthcare facility!!

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Tracking You Can Trust: Open Communication for the Patient and Visitors

Seeing a friend/family member in the hospital can be an emotional experience and getting them the best care possible is important.  Providing timely information to the patient and their families can significantly impact the patient and family’s experience positively.

Real-time location systems (RTLS) is a tool that is used to track entry and exit of staff members. Providing family members with a log of all care team visits can ease a family’s burden and calm their mind during a stressful time.

In addition to patient benefits, RTLS can benefit the facility by increasing efficiency and save valuable staff time by no longer having to enter the information manually.  By automating this process, you are giving the staff the capability to focus on what is most important – the patient! As KLAS research states, those you have integrated an RTLS solution have seen a 95% increase in operational efficiency!

When RTLS is deployed throughout a facility, they will be able to understand the workflow cycle more efficiently. Real-time results will help to measure the care that is provided, the amount of time a patient is receiving from staff, and who has been in to care for the patient.

Request a demo today to discover how RTLS can be integrated into your healthcare facility!

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Gaining Desired Patient Outcomes

A hospital, even at the best of times, can be a lonely and frightening place. Patients have limited contact with friends and family and can feel isolated, relying on visitors or staff for information, news or companionship. Help your patients stay connected with HCI’s RoomMate and BedMate televisions. Does your organization already have televisions installed?  No worries! You can connect your televisions with HCI HUB and convert any tv into a smart television through an HDMI port.

Our solutions provide an at home-like TV experience while focusing on Facility desired patient outcomes. Patients can:

  • watch their favorite programs
  • educate themselves on their illness
  • email family and friends
  • access the hospital’s library of movies or educational videos
  • view their hospital care staff by picture and name
  • check the latest headlines and the weather
  • surf the Internet and place an order for something that will be waiting for them when they return home
  • and so much more…

Education, Comprehension testing and experience surveys are automated to reduce staff tasks saturation, and the results are accessible via an administration dashboard, allowing facilities to monitor patient experience, outcomes, and satisfaction in near real-time.

Leveraging our tools will better manage, measure, document, and analyze the quality of care. For a patient in a hospital, the entertainment solution we offer can be much more than just a television: it can be friends, family, the outside world, and control over their hospitalization.

Transform your whole organization and make the choice to for an all-in-one solution that every patient would pick first!  Request your free online demo here. 

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HCI – Your Partner in Patient Education

Have you ever had a conversation with someone and when they walked away you felt confused? Now imagine if you were a patient and a staff member discussed with you your diagnosis and then walked out of the room with the same feeling of confusion.  This happens more times than it should, but what if you could educate the patient in detail through video.  Not only will this save the staff time, but it would educate the patient more adequately. This will ensure that no important details are left out.

According to Forrester Research, a one minute of online video equates to approximately 1.8 million written words. In addition, 90 percent of information transmitted to the brain is visual, and visuals are processed 60,000 times faster in the brain than text. Research shows that education by video is important and that people can understand their diagnosis and care plan more efficiently.

This is why HCI has partnered with the 2-top leading patient education providers, Milner-Fenwick and ShareWIK.  Both companies offer a variety of different education videos to help enhance the patients’ experience and make them more knowledgeable in their care plan.

Milner-Fenwick products reflect a patient-centered perspective that helps viewers retain what they see and hear. Their videos are developed in collaboration with leading medical associations and other experts. Content follows nationally accepted clinical care guidelines.

ShareWIK’s library reflects the changing landscape in healthcare, offering your organization an engaging new way to reach and teach your audiences. ShareWIK offers relevant wellness topics, fun animations and a conversational approach—the type of videos your patients want to watch.

Not only can we provide access to the content our clinical management tool, MediaCare, can push delivery of patient-specific education plans including discharge planning information

Contact us today and let us help you in finding which educational provider is best for you and your organization’s needs.

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Preventing Infection at Healthcare Facilities

We have hit the peak of flu season and being exposed to it every day. Rather it is at work, school, or just being in the public this airborne illness can be found everywhere. It spreads so easily because you can be contagious up to a day before you notice any symptoms. It might be hard for you to not get exposed to it in the public, but what prevention are healthcare facilities taking to help prevent the flu or other illnesses from spreading within their organization.

The health organization might look and smell clean, but germs can go unseen. There are a variety of ways a hospital can disinfect their devices but is the television, remote, pillow speaker and so much more even on their radar – if it is not it needs to be! Infection control was the main concern when developing HCI’s products. For instance, our RoomMate television series has a unique flat antimicrobial surface that can be cleaned with disinfectants for infection control purposes. Along with the surface, the ultra-durable all-glass front is impervious to bacteria and resistant to damage. Those are two key features that every television needs in a hospital setting.

The RoomMate is not HCI’s only product that can guarantee infection control but in fact, all of our solutions are preventative to infection. Rather the healthcare facility needs a low-voltage swing arm television or already has their own televisions and want to convert them into smart devices – we have you covered!

Learn more about HCI’s solutions and how we put infection control at the forefront!

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Answers to Improving the Overall Patient’s Experience

Hospitals have been investing in technology designed to provide patient comfort, entertainment, and distraction in their quest to improve the overall patient experience. Often forgotten however is the person in the patient room most likely to have the time, desire, and ability to take advantage of this technology – the visitor! Ask most visitors and they will tell you that having access to TV, movies, games, or the internet would be a welcome respite during the hours their loved one is asleep or out of the room.

Many hospitals admit that patient surveys, whose results can have a direct impact on reimbursement and public perception, are being completed by a loved one or friend and not the patient. Therefore, it stands to reason that a hospital needs to be attentive to the needs of visitors when it comes to providing technology that enhances the overall “patient/visitor” experience. In doing so, all the patient room stakeholders, the patient, visitor, and hospital, stand to benefit.

What if you could answer all the demands from your patients and visitors with one simple device – the great news is you can! Our RoomMate Television is built on the Android OS and our software seamlessly integrates with it, giving both the user and administrator a breadth of functionality that has never been seen before. Since Android is an open platform, it is easy to create custom apps designed specifically for your facility and patient needs. When you combine the RoomMate Television with our Interactive Patient Care software the options you can provide are endless. We have even developed our own CareApps to advance the patient experience and take it a whole new level.

Sign up for a free live demo today and rise above your competition and increase your overall reimbursements!

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We Have an App for That

Each week, day and minute the demand for a more advanced technology grows.  As the demand for technology arises so does the demand of patients and medical staffs.  HCI has done well to be at the forefront of technology. We have created our own apps, Care Apps, to help make the patients feel more at home and to take away some of the stresses the medical staff endures every day.

Our apps run on the Android operating system.  The use of Android devices in healthcare facilities have transformed many aspects of clinical practice.  We can provide a flexible and future-proof platform to entertain, educate and inform patients, visitors and staff like never before. Our goal is to take each patient experience to the next level. Below is a summary of what our apps can provide your facility:

  • Instant messages can be sent to the TV regardless of what the patient is doing.
  • Automate non-clinical tasks and reduce task saturation
  • Easily prescribe educational videos to the patient’s TV.
    • If ADT integration is present, educational content is automatically populated in the prescribed area of HCI’s education app.
  • Quickly identify drugs and medications, including pill identifying pictures
  • Enhance scheduling, patient updates, and care team information
  • Ability to survey patients through on-demand or non-intrusive prompts
  • Access to clear all the patients’ information off of their television device at any given time to ensure that the patients’ health information is properly protected
  • Remotely connect, monitor, and control your HCI devices. It serves as an effective tool for administrators who need a hands-on experience without ever leaving their desk.

Our integrated solution scales to your needs both today and tomorrow. We can provide your facility a long-term solution that will provide full flexibility.

Sign up today for your free live demo and see first-hand how we can impact patient satisfaction and education from day one.

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HCI’s Pillow Speaker: The Starting Point for the End User

The pillow speaker on a RoomMate TV or HCI HUB is the starting point for the end user’s interaction with the device. This is connected to HCI’s very own custom pillow speaker board which interfaces with all android devices. By using our pillow speaker board HCI’s products can be customized to fit into any legacy atmosphere and still bring the current and future Android technology.

Taking heavy influences from Android’s philosophy of wide compatibility, we created HCI’s pillow speaker board with the ability to bind any Android function to any pillow speaker key. Additionally, it supports all legacy, current, and future key additions to the main pillow speaker types. No matter what the facilities setup, buttons can be remapped with a simple click of the pillow speaker button, to any Android function that isn’t native to existing pillow speakers. This feature can then be cloned to all other devices in the facility, allowing for an optimized Android experience for the user.

Because the pillow speaker board is completely integrated with the device, it updates automatically at the same time as the device. This means that customers no longer need to break out special hardware tools just to upgrade a separate part of the TV. Additionally, if it is connected with MediaCare, you only need an internet browser to completely update the device.

HCI’s pillow speaker board doesn’t stop at just user control; through the implementation of its RJ-12 port, our devices can be controlled by any number of third-party controllers. These controllers can help to automate different built-in features on the device such as recognizing an AV signal and automatically switching to that source. In the case of the HCI HUB, the pillow speaker board ensures the HUB can also be the controlling device for many common TVs such as Samsung, LG, and all HCI’s models.