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Answers to Improving the Overall Patient’s Experience

Hospitals have been investing in technology designed to provide patient comfort, entertainment, and distraction in their quest to improve the overall patient experience. Often forgotten however is the person in the patient room most likely to have the time, desire, and ability to take advantage of this technology – the visitor! Ask most visitors and they will tell you that having access to TV, movies, games, or the internet would be a welcome respite during the hours their loved one is asleep or out of the room.

Many hospitals admit that patient surveys, whose results can have a direct impact on reimbursement and public perception, are being completed by a loved one or friend and not the patient. Therefore, it stands to reason that a hospital needs to be attentive to the needs of visitors when it comes to providing technology that enhances the overall “patient/visitor” experience. In doing so, all the patient room stakeholders, the patient, visitor, and hospital, stand to benefit.

What if you could answer all the demands from your patients and visitors with one simple device – the great news is you can! Our RoomMate Television is built on the Android OS and our software seamlessly integrates with it, giving both the user and administrator a breadth of functionality that has never been seen before. Since Android is an open platform, it is easy to create custom apps designed specifically for your facility and patient needs. When you combine the RoomMate Television with our Interactive Patient Care software the options you can provide are endless. We have even developed our own CareApps to advance the patient experience and take it a whole new level.

Sign up for a free live demo today and rise above your competition and increase your overall reimbursements!

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We Have an App for That

Each week, day and minute the demand for a more advanced technology grows.  As the demand for technology arises so does the demand of patients and medical staffs.  HCI has done well to be at the forefront of technology. We have created our own apps, Care Apps, to help make the patients feel more at home and to take away some of the stresses the medical staff endures every day.

Our apps run on the Android operating system.  The use of Android devices in healthcare facilities have transformed many aspects of clinical practice.  We can provide a flexible and future-proof platform to entertain, educate and inform patients, visitors and staff like never before. Our goal is to take each patient experience to the next level. Below is a summary of what our apps can provide your facility:

  • Instant messages can be sent to the TV regardless of what the patient is doing.
  • Automate non-clinical tasks and reduce task saturation
  • Easily prescribe educational videos to the patient’s TV.
    • If ADT integration is present, educational content is automatically populated in the prescribed area of HCI’s education app.
  • Quickly identify drugs and medications, including pill identifying pictures
  • Enhance scheduling, patient updates, and care team information
  • Ability to survey patients through on-demand or non-intrusive prompts
  • Access to clear all the patients’ information off of their television device at any given time to ensure that the patients’ health information is properly protected
  • Remotely connect, monitor, and control your HCI devices. It serves as an effective tool for administrators who need a hands-on experience without ever leaving their desk.

Our integrated solution scales to your needs both today and tomorrow. We can provide your facility a long-term solution that will provide full flexibility.

Sign up today for your free live demo and see first-hand how we can impact patient satisfaction and education from day one.

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HCI’s Pillow Speaker: The Starting Point for the End User

The pillow speaker on a RoomMate TV or HCI HUB is the starting point for the end user’s interaction with the device. This is connected to HCI’s very own custom pillow speaker board which interfaces with all android devices. By using our pillow speaker board HCI’s products can be customized to fit into any legacy atmosphere and still bring the current and future Android technology.

Taking heavy influences from Android’s philosophy of wide compatibility, we created HCI’s pillow speaker board with the ability to bind any Android function to any pillow speaker key. Additionally, it supports all legacy, current, and future key additions to the main pillow speaker types. No matter what the facilities setup, buttons can be remapped with a simple click of the pillow speaker button, to any Android function that isn’t native to existing pillow speakers. This feature can then be cloned to all other devices in the facility, allowing for an optimized Android experience for the user.

Because the pillow speaker board is completely integrated with the device, it updates automatically at the same time as the device. This means that customers no longer need to break out special hardware tools just to upgrade a separate part of the TV. Additionally, if it is connected with MediaCare, you only need an internet browser to completely update the device.

HCI’s pillow speaker board doesn’t stop at just user control; through the implementation of its RJ-12 port, our devices can be controlled by any number of third-party controllers. These controllers can help to automate different built-in features on the device such as recognizing an AV signal and automatically switching to that source. In the case of the HCI HUB, the pillow speaker board ensures the HUB can also be the controlling device for many common TVs such as Samsung, LG, and all HCI’s models.

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Take Patient Communication to the Next Level

The Whiteboard is our latest addition to our line of patient communication technology. This device allows a facility to display pertinent information for both the care team and their patients, such as a patient’s name, their testing schedule, room info, or even the current care team members within the room. In addition to seeing the names and professions of the care team members, the interactive touch screen allows users to select a staff member to see an even more in-depth look at that individual. The whiteboard also has an open space below the screen functions as a standard whiteboard for handwritten notes and is even magnet friendly to hang up additional documentation or accessories.

One of the greatest features that sets our Whiteboard apart from others on the market is a completely modular system. Using our online MediaCare interface, facilities can setup the device to display their own custom layout suited to the needs of their staff and patients. The display is broken down into a 4×8 grid with a current library of eight different modules at launch. These modules display a logo, a clock, room info, interactive care team info, an interactive pain scale, an interactive patient schedule, an interactive question box, and a static text box. Additionally, a facility can also set their own color scheme to match any brand identity requirements they might have. Whether you’re looking to display the company’s branding colors, add a festive touch, or provide a theme befitting a certain atmosphere, the customization options are all at your disposal.

Sign up today for a free demo and see how this device can increase patient communication.

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Taking a Deeper Look into CareTV

All smartphones, tablets, and even most smart tv’s have a software that serves as the Home Screen, a familiar starting point for users to begin activities or return to when completing them.

HCI created CareTV, our very own Home Screen that was designed and developed for both the patient and the hospital. It utilizes Android’s own “Leanback” elements, a set of principles and functionalities built to create a more user-friendly experience when navigating and using the Android OS with a remote.

Taking the basic principles and usability that Google employs in their own Android TV, CareTV was designed to be easy to navigate and brings essential elements to the patient first. While some of the features such as the Context Row and the rectangular App “Banners” we used from the Android TV, CareTV allows for more options tailored for the hospital. These options include things such as setting the App Banners to be split into separate groups and to ignore or prioritize app recommendations within the Context Row. Other differences tailored for Healthcare Facilities include the header at the top that includes customizable pre-built modules, the ability to change the wallpaper image, and a secure Admin page that prevents patients from changing any of the settings.

CareTV was designed with the setup to be completely done with an HCI remote, no more connecting to a mouse and keyboard. Everything from adding apps to the home screen, changing the wallpaper, and customizing app banner color and icon are all easily achieved using the HCI remote.

The Android Leanback functions don’t stop at just the Home Screen, HCI’s Care Apps have been completely redesigned to function in a similar way as CareTV. They now feature large banners for the available media content that can be set up in different categories. When the patient selects a video or audio banner that interests them, it opens a detailed view providing a description and runtime. Additionally, all of the Care Apps now have a built-in Search function, making it easier for a patient to find exactly what they want.

Discover even more about CareTV and how it can help your patients feel more at home!

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Reflecting on 2017 – Setting the Standard for Patient Satisfaction

As we get to the end of 2017 some people look back and reflect on what that year has brought.  At HCI, our goal was to develop new products and advance our interactive patient care software; we have succeeded in both areas.  Our most notable new developments this year have been our HUB, Whiteboard, a Health-Key Keyboard and the advancement of our MediaCare software.

The HUB is our most advanced interactive patient education and engagement solution to date. It is a highly flexible, cost-effective platform, and can be deployed on any TV with an HDMI port. Healthcare providers can quickly transform their current televisions into a full-featured patient entertainment, education, and communication solution.

Whiteboards are a key patient communication medium used by almost all hospitals and healthcare facilities and used primarily for scheduling, patient updates, care team information and more. Our innovative digital whiteboard is a communication tool that can enhance many of these functions and increase the efficiency of your staff. You can keep the patient, family and caregivers informed and aligned with every step. It also provides a writing area and a surface that is magnetic for easy attachment of papers.

Our Health-Key keyboard line of keyboards are compatible with almost every device.  Created in collaboration with a major hospital for both patient room and clinician workstation use, these feature-rich keyboards are easy to keep clean, set up and use. Both keyboards are rechargeable and can last up to 30 days on a single charge.  One of the best features is they are IP67 water-resistant and even dishwasher safe!

As our product line advanced so did our interactive patient software, MediaCare.  MediaCare® 3.0 is our most advanced patient education and entertainment content management solution. MediaCare offers hospitals an innovative, enterprise-level solution that helps address many of the significant challenges in healthcare today. MediaCare delivers:

  • On-demand education and information to patients and family/caregivers
  • Service delivery and recovery features
  • Push delivery of patient-specific education plans including education resources and discharge planning information
  • Remotely manage your in-room televisions and deliver personalized education and communication.
  • Satisfaction surveys and comprehension testing

Not only did the software advance with the addition of the Care Apps, but so did the added features.  We created a Dashboard within the software that can track and report the entire patient education and entertainment experience.  By providing your facility with the ability to see real-time results, you will be able to monitor your patients more closely, consistently improving your quality of service while simultaneously cutting costs and improving patient satisfaction.

This year a lot of goals were accomplished, and our product line has never been stronger.  HCI is your partner for a complete patient satisfaction and entertainment solutions. Request a demo to see which products are best for your healthcare facility.



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Our Most Advanced Patient Education and Entertainment Solution

MediaCare® 3.0 is HCI’s latest, most advanced patient education and entertainment content management solution, delivering innovative patient engagement and clinical management tools to healthcare facilities both large and small. Remotely manage your in-room televisions and deliver personalized education and communication. MediaCare is compatible with our HUB, Roommate Televisions, and Android Bedmate. Watch this short video below to see how powerful MediaCare is.


To see MediaCare firsthand request a demo, today! 

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Introducing CareTV – HCI’s Latest Patient Engagement Solution

Today, a primary focus of healthcare facilities is patient satisfaction and engagement.  Helping patients feel comfortable and more at home can be a daunting task for any hospital, but a task that has proven to be worth the investment.  The patient television is an undervalued piece of this puzzle. Often restricted to bed, patients spend much of their time sleeping or watching television. Why not use the TV as a teaching device, marketing vehicle or source of entertainment? To stay ahead, facilities need to offer more than just cable TV.  Integrating HCI’s latest product, CareTV, can help your facility do that and more.

CareTV, built into the HUB, is our latest patient engagement solution.  CareTV is a suite of purpose-built Android apps that provide patient education, care plans, movies, music, relaxation, etc.  Through extensive research and real-world experience, we’ve built a solution that exceeds expectations.  Running on the Android OS, CareTV allows each facility to craft a robust, custom, and flexible solution that meets its own ever-changing needs.

With Android, you open the door to be able to access endless third-party apps.  Just like your cell phone, you can download almost any app to our system. You can provide the patient with access to the following applications right from the television in their hospital bed:

  • Internet
  • Netflix, Hulu, etc.
  • Games
  • social media platforms
  • email,
  • music and movies on demands
  • and so much more

In a recent case study at a 220-bed hospital in Florida, we analyzed their App usage.  Over a 90-day period, patients viewed the Netflix app over 7,900 times, Movies over 9,000 times, and more than 4,000 patient education videos.   This hospital also showed a rise in their HCAHPS scores as well. This is just one example of how one app can increase the outcomes you are looking for. Imagine if you open the services to other Android apps?

In addition to apps, CareTV also leverages the capabilities of the context row. The context row allows apps to give the patient suggestions, alerts and shortcuts to content based on their interests. Facilities can access this tool by providing the patient a welcome video or displaying prescribed content. If desired, this content can be displayed in this row until the patient viewed it completely. Below is a sample of what your CareTV could look like.

Learn more about CareTV and sign up to take it for a test drive today!


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Introducing MediaCare Dashboards

The responsibilities and demands hospital staff members encounter daily are growing both in quantity of tasks and level of importance. As a result of constant juggling and extinguishing of daily issues, measurement and evaluation of the overall experience do not receive the attention it deserves. By not having a daily grasp on patient sentiment, facilities are unable to discover areas where improvement is needed and implement promptly. This delayed response has a negative impact on reimbursement dollars. If the facility truly wants to improve the overall patient experience and improve the health of the patients, they need to take steps to align themselves with the correct tools.

HCI has heard the demands and has taken our interactive patient care system, MediaCare,one step further by creating a Dashboard module that tracks and reports the entire patient education and entertainment experience. By providing your facility the ability to see real-time results, you will be able to monitor your patients more closely, consistently improving your quality of service while simultaneously cutting costs and improving patient satisfaction.

Included in the MediaCare Dashboard is data from our Service Request app, part of the CareTV App Suite and a core feature of our system.  The Service Request App allows patients to request non-clinical items such as a a blanket to be delivered to their room.  This Dashboard will allow hospitals to track all Service Items requested along with staff response time.  Our Education Dashboard shows which educational content was prescribed to the patient and whether or not it was viewed.  This will help you measure how well you are educating your patients and if the patients are participating in the improvement of their health.

This is just a few of the Dashboards that HCI has to offer.  These Dashboards will enable hospital staff to make positive changes in real time.  This added feature to MediaCare system can surpass every healthcare facility’s expectations.  The product will pay for itself by lowering readmissions and increase overall patient satisfaction.

Request a demo with us today and see how we can help your facility better serve your patients while simultaneously cutting costs.