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Open a New World of Staff and Patient Communiation

Quality of care at a healthcare facility can be divided into two categories; patient’s outcome and their satisfaction. With patient satisfaction being a crucial factor in the HCHAPS scores, facilities are now making it a top priority.

One way to keep a patient satisfied is by keeping them involved and aligned in their treatment plan. Healthcare facilities have seen much improvement in patient satisfaction with the use of whiteboards as a communication tool. Staff can keep track of the patient’s pain levels, treatment plan, goal for the day and anticipated discharge date. The whiteboard can open a new world to communicate, both internally and externally.

HCI’s innovative whiteboard was created to improve teamwork, communication and patient care. Not only does the whiteboard provide a writing area and a surface that is magnetic for easy attachment of papers, but it also has a built in digital display.

The digital display can pull from your EMR, ADT or nurse call system and display: scheduling, patient updates, care team information and more. When adding this whiteboard to your healthcare facility the focus will be on improving communication between clinicians and the patient and family members, while positively affecting quality, safety, and satisfaction. This tool will be what differentiates your hospital from another.

To receive a demo on this product or learn more information click here.

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The Power of Choice

We know hospitals. Most of the time when you’re in one, you really don’t want to be there and you can’t wait to be discharged.  But what if while you were in the hospital you felt almost as comfortable as you might in your hotel or in a friend’s home staying overnight?

What if you had access to your favorite movies, social media platforms, music or other forms of media? And better yet, what if you could easily flip through the channels and find what you’re interested in watching as well as become knowledgeable in the very condition that brought you to the hospital?

We have your answer with our hospital grade televisions powered by Android technology. The use of Android devices in hospitals has transformed many aspects of clinical practice. HCI brings this technology to healthcare facilities and provides a flexible and future-proof platform for healthcare facilities to entertain, educate and inform patients, visitors and staff like never before. Because Android is an open platform, it is easy to create custom apps designed specifically for your facility and patient needs.  We have developed our own CareApps to advance the patient experience and take it a whole new level.

So, is your organization ready to take the next step in making it possible for your patients to be more engaged in their health through innovative tools such as the interactive patient care TV and MediaCare software.

Send us an email today to learn more about how we can help you get on your way to doing so.


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Innovation of Hospital TV’s

HCI has an important goal: to be innovators of hospital televisions and software solutions. To meet this goal, HCI uses technology in its products that are both cutting edge and uniquely designed to meet the needs of the hospital environment. For those looking for hospital grade televisions, the unique features offered by HCI make their TV models the perfect choice.

HCI Technology 

HCI’s television offers unique features you can’t find anywhere else:
Ease of Control
All the hospital grade televisions sold by HCI are UL-listed and are made specifically for use in hospital and other healthcare settings.
  • All the features on HCI televisions are accessed with the remote control.
  • The televisions also have a button keypad on the front and a pillow speaker that has the speakers built in. The keypad on the front allows visitors or nurses to control the TV without disturbing the patient.
  • There are also inputs on the side of the television that allow patients or hospital staff to connect devices like a game console, flash drive, or iPod.
  • Televisions also have the capability to be accessed from the nurse’s station with Media Care.
VOD Benefits
With VOD, hospital staff and patients both have access to informational videos at the touch of a button.
  • Video on Demand can be used to help educate patients about topics including the care they need after surgery, what to expect during recovery, information about medicines and treatments, and information for general health and nutrition.
  • Televisions can be placed in patient’s rooms, waiting areas, dining areas, or staff lounges. With VOD, videos can be accessed at any time, from any location and for many people at once.
  • Videos are simply placed on the local network and then streamed out to individual TV sets, allowing doctors and patients to select the time to view a video when it is most convenient. The days of waiting for a staff member to pick up a DVD to watch are gone.
Infection Control Television
In addition to convenient programming options, Infection Control Television is an important and innovative feature offered by HCI.
  • The RoomMate television has a front that is made of tempered glass. Because the glass is tempered, it is both virtually indestructible and antimicrobial.
  • The glass front makes it very easy to clean with cleaners that will kill germs, thus helping to control infection.
  • Televisions come equipped with a “Clean” button which, when pressed, allows the TV to be cleaned of all patients data without changing any of the settings, like the volume or the channel. It will even display a reminder when it is time to clean.
  • Television models also have a capacitive touch button panel that can be operated by someone with weakness in their fingers. The panel is very durable and will never wear out.
HCI knows that a hospital room can be a lonely and scary place for many patients. Our TV features show HCI’s commitment to enhancing the patient’s experience during a hospital stay.  For more information on HCI’s TV solutions contact us here.
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Netflix and Chill?

No one wants to be admitted into a hospital, but at times its unavoidable. While patient care is the main concern, ensuring satisfaction in entertainment is significant. Most patients are restricted to stay in their bed and not leave the room.  This gives the patient numerous hours where they must find some sort of entertainment. Cable TV is the standard in most hospitals, but with the demands of technology keep growing so must the hospitals. What if the facility could provide a way to entertain the patients beyond cable TV?
HCI’s TV solutions are built on the Android platform and can provide numerous resources to keep the patient entertained.  Apps made available to Android devices can be downloaded to our televisions and easily cloned throughout the whole hospital.  In a recent case study HCI performed with a customer, the facility with 220 beds accessed Netflix over 7,900 times within 60 days.  This hospital showed a rise in their HCAHPS scores as well.
Netflix is the leading streaming media provider in the United States. With over 98 million subscribers, 47 million of them belonging to the United States. Offering Netflix in a hospital care facility will provide convenient and familiar entertainment that a patient can access without an added expense to the hospital.  As mentioned before, Android opens countless opportunities with streaming video and content.
HCI’s TV solutions can will improve the level of patient entertainment you provide and take your facility to the next level.  We also have our own apps made available that can send messages, prescribe educational content, request services or push a survey to collect patient data.  Learn more about our solutions that will give both the user and administrator a breadth of functionality that has never been seen before.
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Home is Where the WIFI is

According to Pew Research, more than 40% of adults over the age of 65 own a smartphone, which means their demand for connectivity is at an all-time high; and that number is increasing with each passing year. With that in mind, HCI has developed several products that specifically address the unique challenges in long term care. The HUB set-top-box, powered by Android, can be deployed on any TV or monitor with an HDMI port. When combined with our web-based content manager, Mediacare, the options for residents to connect are truly endless:
  • Netflix, HULU, or other similar streaming video applications
  • Games such as Chess, Checkers, Angry Birds, Candy Crush that maintain cognitive skills
  • UBER, LYFT, or other delivery services that help residents remain connected to the outside world
  • Communication apps such as Skype, Facebook, Weather, and News help residents stay current with events, family, and friends
With the device being Android the options are endless.  When family members are choosing a place for their parents or grandparents, they want to be sure that the facility brings all the comforts of home.  The HUB will keep the resident engaged, entertained and involved.  Additional features the HUB is capable is:
Limitless Connectivity
  • Built-in Ethernet, WIFI, and Bluetooth
  • Admin Access to the HCI App Store to customize resident experience
  • Clone software and update devices over the network or via USB
Centralized Communication
  • Announcements, calendars, and daily activities are sent directly to the resident’s TV, keeping them engaged and informed
  • Daily Menu Notifications and Ordering
  • Notify Residents of Upcoming Appointments
Service Request
  • Residents can order facility services from the comfort of their own room
  • Service requests are routed to the appropriate staff, optimizing staff time and improving efficiency
  • Service requests can be custom tailored to your facility, examples include change room temperature or a call for maintenance
Learn more about the HUB here or sign up for a demo now.
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The Dawn of Digital Whiteboard

One of the most crucial factors of keeping a patient satisfied is communication.  Companies are constantly investing in ways to keep patients more informed especially with some of the topics on the HCAHPS survey being around communication. Achieving this goal requires a solution that will keep the patient, family and caregivers aligned.  That is what Rick Pratt, CEO of HCI, had in mind when he envisioned the HCI Interactive Digital Whiteboard.
HCI’s Whiteboard can automate and enhance scheduling, patient updates, and care team information, while continuing to provide a writing area for additional communication. Additionally, the surface is magnetic for easy attachment of papers.
The Whiteboard is built from an Android platform and the options for the display is endless.  The display can be built upon a series of widgets.  The data is populated by the EMR and is auto populated unlike other competing systems.  Custom updates can be controlled through our MediaCare nurse console.
Below is an example of a Digital Whiteboard you could implement into your facility.
To learn more about the digital Whiteboard click here.
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One App to Rule Them All

In most instances, the first point of contact a patient has is a nurse. Nurses are held accountable for a lasting first impression and could be the reason a patient leaves the facility satisfied.  Nurses play a vital role in keeping a patient satisfied.  This often entails both clinical and non-clinical task.  With the many request the nursing staff receives they need to be able to delegate. Delegation is key, but what if they don’t have the extra staff to support this?
One of the key pillars to HCI’s MediaCare solution is our Service Request App.  With this app, the patient will be able to make non-clinical request from their TV. Once the request is made a message will be sent to the appropriate department to fulfill the request.
To give you an example, if a patient is wanting the temperature in their room changed they can make this request via the TV and not page a nurse.  The department assigned for this request will be notified through a message and be able to deliver it to the patient’s room in a timely manner. This will save the nursing staff time and allow the focus to be on providing clinical care to those who need it.
Some of our past facilities have used the app in the following cases:
  • Discharge items (fill a prescription, wheelchair needed)
  • Faith & Family (request a chaplain, call family member)
  • Food & Drink (water or snack needed)
  • Hospitality (pillow/blanket needed, room temperature change)
 The customization for this app is endless and can be created to fit your facility’s needs.  Experience first-hand for yourself what this app can do for your staff and patients by requesting a demo now!
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Increase Patients Engagement Through Video

When you are admitted to a hospital the first thing you want is answers. Answers to what is causing your illness and the plan for treatment. There are many options available for educating the patient. Two options that come to mind are through educational printouts or being verbally told by the staff. What if your facility had the option to educate your patients through video?
On demand patient education can increase retention by up to 16 times more than that of text. HCI has developed a patient education app that can educate your patients in the most effective and time efficient way possible. This app, which is part of our interactive patient care software, has the capability to:
  • prescribe educational videos to the patient
  • reduce cost with no longer needing to print patient education materials
  • create a better patient understanding of how to manage their health once released
  • improve compliance and better patient outcomes
  • decrease readmission
The patient education app has the option to integrate into the ADT and EMR systems.  This will provide staff with the ability to automate several workflows and focus on the quality of care they are providing.
Providing proper patient education encourages retention and trust while also encouraging the patient to continue caring for their health after they leave the hospital. Discover more on what this app and other apps HCI has created by clicking here.
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How Knowledgeable are Your Patients on Their Prescriptions?

Last week we discussed the importance of patient satisfaction.  If you were unable to read that you can do so here.  Along with a patient being satisfied they also need to be knowledgeable on all the medications they are prescribed.   According to Georgetown University, “The healthcare industry now spends an unnecessary $73 billion per year in hospital stays and doctors’ visits simply because patients don’t understand what their doctor is explaining or how to properly take prescribed medication.” This cost can be prevented with the option of educating all patients adequately about their prescriptions. Lack of knowledge on prescribed medicines can cause:

  • unnecessary visits to the doctor or emergency room for the patient
  • increase cost for the healthcare facility
  • more time in the hospital then needed

These causes can be yielded if there is an option for the patient to be able to educate themselves at a time that fits their schedule.  HCI has developed an app that can do this and so much more.  Our RX Search app gives the patient:

  • a full description of their medicines
  • educational videos
  • side effects, warnings and pictures of the medicines

The patient will be fully informed of their medications and have all the appropriate knowledge.  This app along with other apps to keep your patients satisfied is part of our interactive patient care software, Mediacare. This comprehensive interface encourages a streamlined work-flow, making sure you always have time, to focus on what’s most important.

Request a demo now and discover how this software can change the way your patients become educated easily and efficiently.

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Does Your Staff Currently Save 14 Minutes per Patient?

The hot topic for hospitals and healthcare facilities is patient satisfaction. Providing better patient education, communication and enhancing the overall experience not only decreases readmission for patients, but improves HCAHPS scores.
Patient education consist of informing the patient of their treatment plan during their hospital stay and after.  Along with their treatment plan, the facility needs to educate the patients on preventative care. Educating the patient does not always come easy for the staff. At times, the staff must locate the TV Cart and wheel it down to their room. Not only can the TV cart carry infections from room to room, but locating the cart wastes precious staff time and energy – time and energy that can be spent on patient care. A study conducted by, California Healthcare Foundation, found that interactive patient care systems reduce the time nurses need to initiate an education session from 19.1 minutes to 5.2 minutes – SAVINGS OF NEARLY 14 MINUTES PER SESSION!  What if there was a way that the facility could deliver in-room patient education conveniently and eliminate the need for a TV Cart?  HCI has your answer with our interactive patient care solution, MediaCare.
Our software is cost effective and a reliable solution that will change the way facilities educate patients forever. One feature of MediaCare is providing the staff with access to a library of educational videos regarding the patient’s specific treatment and care. These videos can be easily prescribed to the patient and viewed on the in-room television at a time that is most convenient. The time saved will create a better work environment and improve efficiency, safety and quality of care to your staff.
Not only will it increase your staff’s workflow, but you will give your staff more time to focus on the quality of care they are providing.  In summary, keeping your patients educated and informed will increase the level of their satisfaction tremendously. The patient will have the appropriate knowledge to keep them at ease and help to prevent unnecessary revisits to the hospital once they are discharged.
Sign up for a demo of our MediaCare system and learn how we can integrate our system with yours and give your staff 14 minutes back per patient.