Push Messaging: A New Level of Patient Communication

4 min read
Aug 3, 2022 2:42:00 PM

Estimated reading time: 6 minutes

Push messaging is an effective way to team up with patients

At HCI, we recognize the importance of being available to patients 24/7 in order to provide the best care possible. We understand that long wait times for service or response can lead to frustration among patients, which is why we developed the Push Messaging app through MediaCare. This app is a reliable, fast, and automated way to communicate with patients, ensuring that they receive the information they need in a timely manner. What's even better is that Push Messaging can be used in conjunction with our other patient communication and experience apps in MediaCare, fostering greater patient engagement within your health system.

By utilizing Push Messaging, you can enhance patient satisfaction levels and customize the distribution of messages to meet specific goals. Whether it's targeting an individual patient, a care unit, or the entire hospital, delivering the right information at the right time and engaging patients appropriately leads to increased satisfaction.

With MediaCare, you have the ability to observe patients through a video and audio feed to the Unit Whiteboard at the Nurses' Station. This combination of video observation and messaging allows observers to gain insight into patients' behavior, mood, and physical position.

In the event that observers identify a behavior on the video feed that may pose a safety risk, they can respond with audio and follow up with a push message to provide relevant health content.

Combining Care Team Notes with Push Messaging

In addition to utilizing Push Messaging, caregivers also have the option to leave Care Team Notes on the Patient Whiteboard. These notes are a valuable tool as they remain on the Whiteboard until the patient is discharged. For instance, if a Nurse verbally reminds a patient to drink water within a specific timeframe, they can then follow up with a Note on the Whiteboard saying something like, "Remember to consume at least 16 oz. of water before 6 PM". This comprehensive approach, combining verbal reminders and Care Team Notes, allows Nurses to further enhance patient care by sending timed cue messages directly to the patient's TV.

Care Teams note to patient on HCI digital hospital whiteboard.

Care team Notes for messaging patients on HCII hospital whiteboards.

Education Notifications

    • Remind patients to view educational content

    • Invite patients to view a newly prescribed education video

    • Let them know there is relaxation content available for quiet hours and sleep support

HCI Push Education message on BedMate Tablet TV

EVS and Room Status Notifications

    • Room cleaning or maintenance

    • Room environmental controls like temperature, window shades and light levels

    • Push facility repair or maintenance notifications to reduce disruptions, e.g. fire alarm testing or HVAC work

    • Weather warnings and other mass messages

EVS push message on HCI BedMate patient TV.

Condition Reporting

    • Ask if pain levels are acceptable and if they need Nurse support

    • Remind patients about "Call, Don't Fall" programs to deter patients from leaving their beds

    • Display a message to advise patients to use the Nurse Call button on their pillow speaker for pain or movement help

Support reminder push message on HCI BedMate patient TV.

Surveys Notifications

    • Patients can use their Pillow Speaker to respond to questions and surveys pushed from the Nurses' station.

    • Surveys can be scheduled for auto-delivery to the TV to follow up on service recovery issues

    • Distribute any type of survey, like an internal quality service survey, and use branching logic for distribution based on condition, department or physician

HCI medications survey on BedMate hospital TV.


    • Send reminders for appointments, like physical or occupational therapy, lab work and exercise

    • Nudge patients to have their prescription refilled at the hospital pharmacy prior to discharge

    • Encourage good hygiene and hand washing practices

    • Send reminders about discharge and to complete ADT paperwork

Retail promotion

    • Advise patients about retail spaces in the facility, like gift shops and business centers

    • Let patients and families know about their foodservice options, like coffee shops, convenience outlets and cafeterias

    • Remind patients they can order meals based on their dietary guidelines direct from their bedside TV, with MediaCare

Retail push messaging on HCI BedMate hospital TV.

Final Considerations for Push Messaging

Hospitals have the power to truly connect with patients and deliver crucial information about their health, safety, and other important topics through the use of push messaging. By employing gentle and non-intrusive messages that scroll at the bottom of the TV screen, patients are encouraged to actively participate in their own care and adhere to their treatment plans. This interactive form of communication allows patients to ask questions, provide feedback, and complete surveys through messaging, all while ensuring that their information remains secure. The implementation of push messaging as a communication strategy not only provides hospitals with valuable patient feedback, but also enables them to target safety and satisfaction initiatives based on this actionable information.

Get Email Notifications